What are the responsibilities and job description for the Program Aide position at Neighborhood SHOPP?
THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.
975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477
Tel: (718) 542-0006 Fax: (347) 772-3075 Email: Info@nshopp.org
Position Available
Job Title: Program Aide
Supervisor: Program Director
Job Status: Full Time / 35 hrs. per week
Job Location: Community Care Network Program
Salary Range: $40,000 - $43,000
Neighborhood Self Help by Older Persons Project (SHOPP) is a non-profit social services agency founded in 1980 serving minority older adults throughout the Bronx. SHOPP’s mission is based on the philosophy of self-help. We believe that older people are capable of helping themselves and helping others improve their capacity to deal with the physical, emotional, social, and financial challenges they face as they age.
SHOPP has several service programs in the Bronx that includes Community Care Network Program; Crime Victims and Elder Abuse Program (VIP); NY Connects of the Bronx; Casa Boricua Innovative Older Adult Center; Leon, Guess and Soundview Neighborhood Older Adult Centers; Case Management & Friendly Visiting Program; Caregivers Program and Lafayette Estates NORC Program.
SHOPP’s staff must be prepared to utilize the agency’s philosophy of self-help and mutual assistance to enable participants to gain and express positive, psychological, and social well-being as an outcome of their involvement in SHOPP programs. SHOPP participants are provided with opportunities to: access benefits and entitlements; serve as volunteers; join planning and support groups; take advantage of training programs, participate in nutritional, educational, recreational and health promotion activities; and participate in community service and leadership development.
The Program Aide is responsible for providing clerical and program support. Duties include handling telephones, reception area supervision, heavy filing, typing letters and preparing reports, managing supplies inventory and equipment, providing Information and Referral (I&R) , data entry in DFTA database system and assisting with program activities. The Program Aide reports directly to the Program Director. The position requires a High School Diploma or equivalent, computer literacy in Microsoft Office application and database systems. Excellent people skills, knowledge of community resources for Information and Referral. Spanish language fluency preferred.
The Program Aide is specifically responsible for the following tasks:
Clerical:
• Screen calls.
• Triage Intake calls.
• Track program services and prepare reports.
• Assist with coordinating activities of volunteers.
• Maintain various databases, mailing lists and monthly agency program levels of services report.
• Maintain inventory of office supplies. This includes: completing approved purchased orders,
placing orders, receiving and checking purchase items upon delivery and storing supplies
which vary in weight up to 20 lbs and may require reaching overhead and utilizing a step
stool.
• Perform heavy filing tasks daily, including pulling and refiling client case records in up to 5
drawer filing cabinet.
• Maintain agency equipment (computers, copiers, fax, etc.) inventory, troubleshoot problems and arrange for service and maintenance on timely basis as needed.
• Restocking office supplies including office printers with reams of copy paper.
• Assist in member/participant/client registration and enrollment.
• When necessary, provide Telephone Reassurance and Case Assistance as assigned by
supervisor.
• Provide Information and Referral.
Other Duties:
• Supervise reception area and reception staff, volunteers.
• Participate in SHOPP staff training programs, staff meetings, community meetings and other
meetings as assigned.
• Assist in resolving any administrative problems.
• Be available and willing to perform other tasks as assigned by supervisor.
Salary : $40,000 - $43,000
