Loan Processor

Reporting to the Chief Operating Officer the Loan processor position involves working directly with the staff, public, government agencies and other nonprofit organizations and is responsible for assisting with processing loans for business lending, down payment assistance, rehabilitation lending, and consumer lending. This position acts as a liaison between customers and loan specialists. This is a full-time non-exempt position.

Job Description

The loan processor plays a central role in assisting with the loan application, follow up and processing of the loan from application to closing. The loan processor may also assist with preparation for lending board meetings. The loan processor position requires professional office attire, dynamic and positive customer service skills, exceptional organizational and time management skills, and the ability to multi-task and oversee customer data entry in a time-effective manner. The loan processor position requires excellent analytical, interpersonal, organizational, and writing skills and the ability to exercise extensive discretion and independent judgement.

Responsibilities

(Include but not limited to)

· Perform client outreach, education, and application processing

· Manage incomplete applications and track work in progress

· Assist in creating client loan files and ensure all necessary forms are complete and accurate

· Be familiar with each loan program

· Review initial loan approval and work with borrower to gather appropriate documentation

· Collect all required documentation for the loan package

· Welcomes visitors by greeting them, in person or on the telephone, answering questions, and assessing customer needs.

· Assists with intakes, appointment scheduling, and customer follow-up

· Handle routine customer concerns/questions by thoroughly explaining and helping customers to understand the process by which customers move through each of NWSOCO programs.

Other

· Seek out and complete applicable training when required for performance.

· May perform additional duties of similar or related nature as assigned.

· Some travel for training may be required

Qualifications:

· An associate degree and/or 2 years of similar work experience required.

· Strong attention to detail.

· Office computer skills: MS Outlook, MS Word, Excel, (includes creating, editing, and maintaining various applications as well as creation and maintenance of spreadsheets in Microsoft Excel)

· Excellent verbal communication skills

· Excellent organizational and filing skills

· The ability to identify areas of opportunity of inefficiency, and through use of problem-solving, creativity and communication, actionably improve NWSOCO’s effectiveness.

· The ability to work productively in a fast-paced environment.

· The ability to task, prioritize and multi-task effectively.

· Positive, professional demeanor and the ability to work well with staff and promote a positive image of NWSOCO throughout the community.

· Organized and self-motivated to maintain daily responsibilities as well as special projects.

General Terms Applicable to This Position:

Employed at Will. This job position is at-will, meaning that either the employee or the Company may terminate the employment relationship at any time, with or without cause or prior notice.

Not a Contract. This job description is not a contract of employment and is subject to change by the Company at any time without prior notice to the employee.

Duties Not Inclusive. The duties listed above are examples of essential functions of the job position but are not all-inclusive. The Company may require the employee to perform additional duties not listed and may modify the duties listed. Reliable attendance is an essential duty of this position.

Handbook. The Employee Handbook contains important guidelines regarding employment with the Company that apply to the employee. Employee is responsible for reading and abiding by the Employee Handbook guidelines, which Handbook may be modified from time to time by the Company.

Reliability. This position requires that the person be reliable in terms of attendance. This is essential to performing the job satisfactorily.

NeighborWorks Southern Colorado is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $19 - $24