What are the responsibilities and job description for the Student Success Support Specialist position at Nelson University?
Institutional Mission:
Nelson University exists to equip students spiritually, academically, professionally, and cross-culturally for their God-given careers and callings.
Position Overview
The Student Success Support Specialist plays a key role in enhancing student engagement and success through various programs and initiatives. This position supports the Director for Student Success in the coordination of S3 (Student Success Seminar) courses by providing resources to S3 Coaches and managing course materials. The specialist also assists with the Peer Advisor Program by leading recruitment efforts, organizing training sessions, and facilitating communication between Peer Advisors and students.
Additional responsibilities include maintaining accurate degree pathway resources, supporting QEP (Quality Enhancement Plan) data reporting, and providing classroom management assistance—serving as an on-call contact for classroom needs and troubleshooting media/technology issues. The role also supports parent engagement efforts by managing the Parent Portal and implementing strategies to foster meaningful parent involvement in student success.
Organizational Relationships
Reports to and is accountable to the Director for Student Success in those matters relating to Academic Services. Contact atrober@sagu.edu for questions regarding this position.
Major Responsibilities:
- Support the Director for Student Success in aspects of the S3 courses, including:
- Providing resources and clear communication to S3 Coaches.
- Gathering and organizing materials needed for S3 classes.
- Assist with the Peer Advisor Program, including:
- Developing and implementing marketing strategies.
- Coordinating and conducting interviews for Peer Advisors.
- Organizing and leading Peer Advisor training sessions.
- Scheduling Peer Advisors with S3 Coaches and classes.
- Facilitating activities and communication between Peer Advisors and their assigned students.
- Update and maintain degree pathway resources to ensure accurate and up-to-date information.
- Contribute to QEP (Quality Enhancement Plan) reporting by collecting and compiling necessary data.
- Provide classroom management support, including:
- Acting as an "on-call" point person for immediate classroom needs.
- Troubleshooting and resolving classroom media and technology issues as they arise.
- Maintain and enhance the Parent Portal to ensure parents have access to accurate and helpful resources.
- Develop and implement initiatives to strengthen parent engagement, fostering better communication and involvement in student success efforts.
Team Qualifications
● Ensure privacy of educational records and departmental information through a secure office environment, proper training, and established processes and procedures.
● Consistently service guests through an organized interactive environment, proper training, and established processes and procedures.
● Efficiently service guests through an organized interactive environment, proper training, and established processes and procedures.
● Courteously service guests through an organized interactive environment, proper training, and established processes and procedures.
Departmental Qualifications
● Ensure privacy of educational records and departmental information through a secure office environment, proper training, and established processes and procedures.
● Consistently service guests through an organized interactive environment, proper training, and established processes and procedures.
● Efficiently service guests through an organized interactive environment, proper training, and established processes and procedures.
● Courteously service guests through an organized interactive environment, proper training, and established processes and procedures.
Departmental Qualifications
- Alignment with Nelson University expectations regarding faith, service, and lifestyle.
- College degree or working towards a college degree.
- High level of organizational skills.
- High level of computer skills
- Team Player
- Adaptable to new responsibilities
- Ability to multitask
- Comfortable working with such business productivity applications as Microsoft Office, G Suite, etc
- Ability to protect the privacy of educational records
- Competence to pay attention to detail
- Aptitude to serve guests effectively and efficiently
- Capability to work professionally and courteously with the public, faculty, and staff
How to Apply:
Complete the fields to the right of this screen under “Apply here”. These fields contain intake information. After clicking submit application, you will be taken to the Nelson Employment Application where you will be asked to list references and previous employment positions. Incomplete applications will not be considered. Questions regarding this position may be directed to the Human Resources Office at humanresources@nelson.edu. Your resume may be included when submitting the application to the Human Resources Office.
Note:
This position is not exempt from overtime in compliance with the Fair Labor Standards Act. Join us in shaping the future of Nelson University and empowering students to fulfill their potential!
