Learning & Development Coordinator

Job Details

Description

The L&D Coordinator is responsible for providing administrative support to the training and quality assurance department. This position requires an individual who can exercise a great deal of independent judgment and who is able to work on their own, be proactive and possesses an ability to solve problems. This individual will provide support for some functions, as well as take ownership of several projects in the department. This individual is the ambassador for the resort, taking full ownership of all primary communication to all internal and external customers.

Essential Functions

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Partner with the Learning team to create a calendar of classes.
• Market and coordinate training classes to include maintaining the training calendar, booking training rooms, equipment, F&B, and any training communication.
• Plan events for program participants and/or university students for site visits, as requested.
• Coordinate and schedule facilitators and attendees as needed. Ensure all understand the dates, times, locations, and objectives of the training.
• Print materials needed for classes and prepare classrooms prior to events to ensure the room is ready to welcome participants.
• Send any communications necessary pre/post class to participants.
• Work in our Learning Management System (LMS) to create classes, validate enrollment, print rosters, maintain tracking (sign-ups and attendance) and other tasks associated with learning.
• Assist in the data entry and electronic storage of training information and certifications.
• Establish and maintain office supplies for the training department and place purchasing orders as needed.
• Facilitate New Hire Orientation when comfortable with content.
• Attend necessary team, department, and resort wide meetings as directed.
• Complete and coordinate special projects as directed.
• Modeling Nemacolin Brand Ambassador standards always.
• Assume all other responsibilities assigned.
  
  

Knowledge, Skills And Abilities Required

• High school diploma or equivalent required.
• Associate’s degree in Business or a related discipline or one to two years of experience in Human Resources / Training or an equivalent combination of education and experience preferred.
• Must be able to speak English.
• Must have previous experience in providing excellent guest service.
• Proficient use of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• The ideal candidate will possess exceptional attention to detail and organizational skills.
• Experience in coordinating and conducting training programs is a plus.
• Experience with Microsoft SharePoint is a plus.
• Experience with E-Learning platforms and/or Learning Management Systems a plus.
• Excellent written and oral communication skills.
• Strong customer service orientation.
• Ability to work independently on a variety of concurrent projects.
• Ability to maintain confidentiality.
  
  

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A Forbes five-star restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

Associate Perks

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas
  
  

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.