What are the responsibilities and job description for the Intake Assistant - Weatherization position at NEMCSA?
Location:
This is a hybrid position, combining remote work with minimal travel within our 11-county service area: Alcona, Alpena, Arenac, Cheboygan, Crawford, Iosco, Montmorency, Ogemaw, Oscoda, Otsego, and Presque Isle.
Summary of Duties:
This position represents the WAP program to all persons seeking assistance or information via in-person, telephone, web, mail or other referral process. Will champion the cultivation of relationships with intra agency and interagency referral sources, community agencies, and individuals by providing client-centered program information, in person at home visits or over the phone prescreens, intake services and requested referrals. Maintains knowledge of community and agency programs that may benefit or be of interest to individuals reaching out for assistance. Promotes a professional, inclusive and caring environment for all persons seeking information or support from the WAP program. This position must travel to all 11 counties WAP serves, to perform in home intake and pre inspection processes as directed by Weatherization Coordinator and/or this position will provide intake support by assisting with all administrative duties as assigned, enter client’s information in our database and will be our representative on our NEMCSA webchat.
Essential Duties and Responsibilities: Other duties may be assigned.
Intake Support
- Answers and directs all incoming phone calls
- Provide initial intake, information and referral assistance
- Act as a liaison for the WAP program by providing relevant and accurate program information, program pre-screen services and program referrals as required
- Maintain knowledge of WAP program
- Conduct or provide back up for at home visits, assist client in filling out application, collect all necessary documents and pictures of the home.
- Maintain/assist in scheduling monthly work calendar for home visits
- Provide accurate and timely information for navigators so that intra-agency referrals can be assessed to determine if the individual is eligible for services as defined by the program guidelines in an expedient manner
- Provide individuals with a comprehensive explanation of services and eligibility requirements as requested
- Enter program and client information into appropriate databases as assigned
- Compile and process intake documents for the WAP program as assigned
- Maintain the Rebate Program Spreadsheet
- Represent Weatherization on our NEMCSA web chat
- Additional administrative support directed by Weatherization Coordinator as requested.
Supervisory Responsibilities:
This position has no supervisory responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
