Dispatcher-Customer Service

Job Overview
The main responsibility of the Dispatcher - Non-Emergency Medical Trips (NEMT) will be to schedule and coordinate all NEMT for the San Bernardino and others County that are covered by HMK Inc.

Duties:

· Coordinate and communicate all NEMT trips at least 5 days in advance, along with answering high-volume calls and emails from NEMT providers, coordinators, and drivers.

· Process all re-routes and cancellations of the trips, along with any trip requests promptly.

· Maintain and keep the daily manifest updated with all trip changes.

· Assist in problem-solving trip-related problems caused by driver illness, vehicle breakdowns, etc.

Skills:

· Ability to work in a high-demand environment, handling high-volume calls and emails.

· Ability to stay calm in stressful demanding situations.

· Ability to prioritize and manage multiple tasks.

· Problem-solving and decision-making skills, ability to take action with little supervision.

· Good time Management

· Strong Computer Skills - Ability to use Microsoft Excel, Microsoft Word, and Quick Book to do daily downloads from all NEMT portals.

· Accessing email, utilizing instant messenger software, using Ring Central phone systems

· Good customer service skills including efficient verbal and written communication skills.

· Excellent organizational skills and very detail-oriented

· Must be able to work independently and responsibly

Requirements

• Proven experience in dispatching or a related field is preferred.
• Strong phone etiquette and excellent verbal communication skills are essential.
• Familiarity with phone systems, GPS technology, and fleet management practices.
• Ability to work under pressure in a fast-paced environment while maintaining composure.
• Proficient in using computer systems, including Dispatching Software for operational support.
• Must be able to work flexible hours, including nights, weekends, and holidays as required.
• Pay: starting at $18 per hour, depending on experience

Expected hours: 40 per week

Work Location: In person

Job Types: Full-time, Part-time, Contract

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Location:

• Claremont, CA 91711 (Preferred)

Ability to Commute:

• Claremont, CA 91711 (Required)

Ability to Relocate:

• Claremont, CA 91711: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $21