What are the responsibilities and job description for the Urology Office Receptionist/Scheduler position at NEO Urology Associates?
Job Overview
We are seeking a dedicated and detail-oriented receptionist/scheduler to join our team. The ideal candidate will play a crucial role in managing incoming calls, providing exceptional customer service, and assisting with administrative tasks within a medical office environment. This position requires strong communication skills and the ability to handle sensitive information with discretion.
Responsibilities
- Answer incoming calls promptly and professionally, addressing inquiries and directing calls as necessary.
- Assist patients with appointment scheduling, insurance verification, and general inquiries related to medical services.
- Maintain accurate records of calls and patient interactions in the clinic's systems.
- Support administrative functions such as data entry, filing, and documentation related to medical coding and insurance processing.
- Collaborate with medical staff to ensure seamless communication between patients and healthcare providers.
- Uphold confidentiality standards while handling patient information in compliance with HIPAA regulations.
Qualifications
- Previous experience in a phone operator or administrative role preferred, particularly within a medical setting.
- Familiarity with medical coding, insurance verification processes, and clinic operations is highly desirable.
- Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
- Excellent verbal communication skills with the ability to convey information clearly and empathetically.
- Proficiency in using office systems and software relevant to medical office management.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
If you are passionate about providing excellent service in a healthcare setting and possess the necessary qualifications, we encourage you to apply for this vital role within our organization.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Bereavement leave
- Dental insurance
- Flextime
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Ability to Commute:
- Youngstown, OH 44512 (Required)
Ability to Relocate:
- Youngstown, OH 44512: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
