What are the responsibilities and job description for the Director of Patient Care Services position at Neogen Care?

Job Description

This is an exciting opportunity for an upwardly achieving Registered Nurse with management and supervisory experience to take the next level in their career. Neogen Care is a will established Home Health Care agency with patients throughout the California. Our agency is fully partnered with Kaiser Permanente as our primary client. We share Kaiser's culture and vision to provide patient centered care with a strong focus on quality throughout our patient care operations. We have a strong compliance history of successfully passing CHAP surveys and client audits; and operate with ethics at the center of our Core Values.

We are seeking a long-term Director of Patient Care Services to play a key role in continuing to grow our business with our Kaiser partners while ensuring we maintain our core values, high Medicare quality ratings, and the highest possible patient outcomes. If you are seeking a challenging leadership role where your clinical and management experience in home health or hospice will be fully utilized and valued, then Neogen Care is for you!

We offer a complete suite of benefits including Medical, Dental, Vision, Life Insurance, 401k retirement plan, Paid Time Off, and Paid Vacation.

The Neogen Care Director of Patient Care Services leads all home health care Clinical Operations while developing and growing Neogen Care home health care service capabilities. Responsible for planning, organizing, directing, and evaluating nursing, therapy, and health care services provided in the home setting and for the management of clinical operations. Establishes, implements, and evaluates processes, procedures, goals and objectives for Neogen Care to achieve and promote organization vision, mission, philosophy, and quality standards. The Director of Patient Care Services also serves as a Clinical Manager for the purposes of meeting Medicare and HMO client’s conditions of participation.

ESSENTIAL FUNCTIONS : Under the direction of the CEO :

Coordinating and leading direct and indirect patient care services provided by Neogen Care

clinical personnel.

Collaborating with the Director of Quality to support Neogen Care Quality Control operations,

processes, and functions.

Leading, managing, mentoring, training, guiding, and counseling direct reports; specifically,

Clinical Supervisors.

Developing, implementing, and evaluating clinical short and long-term goals and objectives;

focusing on clinical outcomes, value, quality, and experience.

Taking measures to assure services are provided in compliance with all laws, regulations, and

policies and that services provided are highest quality, and managed effectively and efficiently.

Promoting and achieving operational and financial performance through strategic planning,

implementation, and evaluation in collaboration with key operational partners.

Ensuring quality patient care is consistently delivered following all local, state, and federal

guidelines.

Establishing performance metrics and goals for clinical team members using measurable metrics

such as : readmission rates, timely charting, missed visits, patient complaints, etc.

Monitoring performance metrics and taking action to address performance shortcomings,

identifying any root causes or systemic causality if applicable.

Supervising, coaching, and mentoring staff and participating in recruiting key clinical roles.

Supporting a value-driven organizational culture promoting positive, highly engaged,

collaborative relationships among the various stakeholders.

Provide guidance and counseling to Clinical Supervisors and clinicians.

Assessing, planning, implementing, and evaluating patient and family / caregiver care for all

clinical personnel as indicated.

Assisting the Chief Executive Officer in representing Neogen Care to external key stakeholders,

clients, and regulating bodies.

Ensuring initial critical skills checks, 90-day evaluations, and annual clinical performance

evaluations are completed.

Ensuring the proper and accurate maintenance of patient clinical records, statistics, reports, and

administrative records for purposes of evaluation and reporting of organization activities.

Planning and implementing in-service and continuing education programs to meet education

and training needs of organization personnel.

When required, to represent the CEO in an acting capacity.

Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE :

Registered Nurse (RN) with current license to practice in the State of California.

Undergraduate (BSN) degree in Nursing from a program accredited by the National League for Nursing. Graduate degree (health care) a plus.

Technically savvy - Able to comfortably use modern electronic systems including : EMR, IM system, Microsoft Office Suite applications, spreadsheets, and HR system supervisory roles.

Must have at least 10 years director or management experience.

Must have at least Five (5) years in a Home Health or Hospice related health care organization.

Knowledge and expertise in clinical decision-making for the patient population.

Demonstrated ability to effectively lead, supervise, and direct professional personnel.

Knowledge of business management, governmental regulations and regulatory standards.

Ability to work with high degree of precision and attention to detail to achieve accurate and timely delivery of services, and to follow up and close all open cases.

COVID-19 considerations : Neogen Care, an essential health industry company, practices all protective measures recommend by the WHO, CDC, state, and county to safeguard our employees and patients from COVID-19 exposure to include : screening, testing, PPE. Personal protective equipment provided or required. Social distancing guidelines in place. Virtual meetings. Sanitizing, disinfecting, or cleaning procedures in place

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