What are the responsibilities and job description for the Customer Support Coordinator position at NeoGenomics?
About NeoGenomics
At NeoGenomics, we are committed to delivering exceptional patient care through our dedicated team members. We offer a dynamic and challenging work environment where you can utilize your skills and continue to grow professionally.
Available Shifts
- Tuesday-Saturday, 7:00am-3:30pm
- Tuesday-Saturday, 10:00am-6:30pm
- Sunday-Thursday, 8:30am-5:00pm
Salary and Benefits
We offer competitive compensation with an estimated hourly pay range of $21.50 - $34.25 based on location and experience. Our comprehensive benefits package includes medical, dental, and vision insurance, as well as a 401(k) retirement plan.
Job Responsibilities
- Prioritize and monitor cases throughout the day, providing timely status updates to ensure operational efficiency.
- Distribute caseloads to pathologists and serve as a liaison between departments to meet client expectations.
- Troubleshoot missing or delayed cases and implement solutions to discrepancies in a proactive manner.
- Facilitate add-on test requests for pathologists and manage daily send-outs of consult cases.
- Maintain accurate records and perform administrative duties, including data entry, quality control, and spreadsheet management.
Requirements
- Associate degree or Bachelor's degree in a science field preferred; prior work experience will also be considered.
- 1 years of experience in the medical field or clinical laboratory highly preferred.
- Excellent communication and organizational skills, with proficiency in databases and software applications, including Microsoft Office programs.
What We Offer
All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Salary : $22 - $34
