Technician, Network Operations Center

You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 35 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.

Purpose:

Supporting various high profile media clients, NEP is seeking a Technician for our Network Operations Center (NOC) to join our Connected Solutions team in Dallas, TX. This team is responsible for managing and monitoring inbound/outbound transmission, ad insertion, feed routing, and overall video/audio/caption quality for marquee sporting events and other live content. The Technician will join this new and expanding team, providing the support and maintenance activities required to meet client requirements and operate up to NEP standards. This position will require schedule flexibility, including weekends, late nights, and holidays. We are looking for a driven, self-motivated individual. The ideal candidate is well organized and can remain calm and focused under pressure.

Essential Duties/Responsibilities:

• Vigilantly protect live streams by simulating the experience of a viewer and constantly checking for proper audio, video, closed captioning and picture quality

• Switch the contribution feeds for a game in various languages (on MCR count)

• Monitor commercial playout and modify playlists as needed

• Monitor for system failures or quality issues and execute manual failovers if needed

• Follow along with feed check-in to confirm end to end signal

• Setup and testing of systems with clients prior to becoming a live air event on day of air

• Monitors games and escalate any issues to Supervisor on shift

• Monitor and maintain the continuity and availability of live broadcast

• Count in and out of Studio & Truck segments and commercial breaks

• With the guidance of the Supervisor and Engineers, work as a team to promptly recover from any on-air discrepancies

• Troubleshoot technical issues and escalate to Engineer-in-Charge or providers

• Report and document technical issues – including logging of on-air discrepancies

• Operate all broadcast equipment and technology within assigned operating areas

• Proactively engage with Supervisor to develop expertise and learn new skills

• Other duties as assigned

Position Requirements:

• Schedule flexibility with the ability to work late nights, weekends, and holidays

• Works well under the pressure of Live Television
• General understanding and experience with broadcast routers, video/audio monitoring, playout/ad insertion, and other television technology
• Ability to read scopes and basic understanding of broadcast and streaming systems
• Team player and prepared to learn new skills, embrace and nurture a culture of change and positive attitude
• Strong written, verbal, and interpersonal communication skills in English with Spanish and/or French skills beneficial
• Sports fan and knowledge is a plus
• 2-4 years’ experience AND 4-year degree (or additional experience)