What are the responsibilities and job description for the Customer Engagement Specialist position at NEPCO PRODUCTS CO?
Customer Engagement Specialist
Job Overview
We are seeking a dedicated and enthusiastic Engagement Specialist to join our team. In this role, you will be responsible for fostering positive relationships with customers and ensuring their needs are met through effective communication and support. The ideal candidate will possess strong phone etiquette, excellent customer service skills, and the ability drive sales growth and customer retention.
Duties
Provide exceptional customer service by responding to inquiries and creating customer orders
Conduct outbound calling to engage clients and gather feedback on products and services
Drive Sales Growth
Analyze customer data to identify trends and improve sales strategies.
Communicate effectively both verbally and in writing, to ensure clear understanding with customer.
Requirements
Strong phone etiquette with a professional demeanor.
Experience in sales or a related field is preferred.
Strong attention to detail.
Ability to analyze information and communicate findings effectively.
Bilingual candidates are highly encouraged to apply.
Must possess the ability to type efficiently while engaging in conversations with customers
A positive attitude and willingness to learn are essential for success in this role.
Join us as an Engagement Specialist and contribute to creating meaningful connections with our clients!