What are the responsibilities and job description for the Computer Repair Customer Service Associate position at NerdsToGo Inc?
Company Overview
NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.
Job Summary
We are seeking a Computer Repair / Customer Service Associate to join our team. This role will focus on providing high-quality customer service and technical support to our residential and small business customers. The Associate will have the ability to work independently and be capable of managing a variety of technical tasks and responsibilities.
Responsibilities
- Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Perform PC hardware and software troubleshooting, repair, and maintenance
- Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration
- Execute data recovery and loss prevention tasks
- Upgrade and install software, ensuring compatibility and optimal performance
- Perform network installation and maintenance (wired, wireless, LAN, WAN)
- Manage virus protection and Spyware / Adware removal
- Enhance security solutions for home and small business technology
- Deliver one-on-one training for customers on various technology topics
- Collaborate with Senior Technicians, seeking guidance and support when needed
Qualifications
Preferred
Benefits / Perks
Compensation : $20.00 - $25.00 per hour
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional "Nerds" can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.
NOW HIRING!
We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.
Salary : $20 - $25
