What are the responsibilities and job description for the Front Desk Specialist position at Nesco Resource, LLC?
Monday - Friday 8AM - 5PM
Job Summary
The Receptionist / Front Desk Specialist will serve as the first face of the company and will be responsible for greeting both internal and external guests and clients. As the first point of contact for our company, you will play a vital role in creating a positive and welcoming experience for all visitors at our Global World Headquarters in Avon Lake, Ohio.
This role is essential in delivering exceptional customer experiences by handling a wide variety of inquiries, checking guests in using our visitor management system, directing incoming calls to the appropriate associates, maintaining an organized front desk, and additional office and administrative duties. Your excellent communication skills, positive
and welcoming demeanor, and dedication to superior service will be essential to
your success.
Essential Functions
Deliver exceptional customer experiences by attentively listening to customers and
understanding their needs across multiple platforms, including in-person, phone, and email, while effectively managing the front desk.
Present a professional and polite demeanor while managing the front desk, including
warmly greeting visitors, processing facility access using the Visitor Management System, managing visitor pre-registration, and maintaining the visitor database.
Issue security access cards for new hires, temporary workers, and contractors using
our access credential program.
Improve and adhere to established scripts, guidelines, and processes to ensure consistent service delivery.
Maintain several programs, including employee and contractor safety training databases,
and schedule training sessions as required.
Coordinate meeting rooms and appointments as needed; notify attendees and make necessary arrangements through Microsoft Outlook.
Provide administrative support, including but not limited to maintaining recordkeeping
filing systems for the front desk and other supported departments, filing, scanning, copying, data entry, supply ordering, and correspondence preparation.
Work autonomously to handle routine tasks and ensure effective communication among
team members.
Develop cross-functional relationships with corporate and business unit stakeholders
to deliver highly aligned solutions.
Share recurring inquiries, concerns, and feedback to identify opportunities for
continuous improvement.
Understand the value of products and services while participating in ongoing
training and professional development to stay updated on products, services,
and industry trends.
Other duties and special projects as assigned.
Hours are 8 : 00 AM to 5 : 00 PM.
QUALIFICATIONS :
Education and Experience
Requires high school
diploma or GED equivalency; college degree preferred.
At least 3-5 years' experience working as a receptionist or similar customer service role is
preferred.
Positive attitude with excellent interpersonal and phone communication skills.
Strong work ethic, critical thinking, and conflict resolution abilities.
Self-motivated team player willing to go above and beyond to assist others.
Strong organizational skills with a proven ability to manage multiple priorities and tasks
efficiently.
Exceptional proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, and
Outlook.
Highly flexible and adaptable with the ability to multitask and support multiple stakeholders.
Willingness to embrace process changes with a positive attitude.
Ability to handle and prioritize a heavy workload without compromising customer satisfaction.
Demonstrates a can-do attitude and seeks to maximize productivity.
Strong desire for continuous learning and professional development.
Excellent communication and presentation skills adaptable to various audiences across the organization.
Familiarity with SAP, S / 4HANA, Salesforce, Coupa, Ariba, S2, and / or Visitor Management Systems a plus.
Flexible work schedule, including availability for early or late shifts as needed.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
