What are the responsibilities and job description for the Front Desk Specialist position at PolyOne?
The Receptionist / Front Desk Specialist will serve as the first face of the company and will be responsible for greeting both internal and external guests and clients. As the first point of contact for our company, you will play a vital role in creating a positive and welcoming experience for all visitors at our Global World Headquarters in Avon Lake, Ohio.
This role is essential in delivering exceptional customer experiences by handling a wide variety of inquiries, checking guests in using our visitor management system, directing incoming calls to the appropriate associates, maintaining an organized front desk, and additional office and administrative duties. Your excellent communication skills, positive and welcoming demeanor, and dedication to superior service will be essential to your success.
Essential Functions
- Deliver exceptional customer experiences by attentively listening to customers and understanding their needs across multiple platforms, including in-person, phone, and email, while effectively managing the front desk.
- Present a professional and polite demeanor while managing the front desk, including warmly greeting visitors, processing facility access using the Visitor Management System, managing visitor pre-registration, and maintaining the visitor database.
- Issue security access cards for new hires, temporary workers, and contractors using our access credential program.
- Improve and adhere to established scripts, guidelines, and processes to ensure consistent service delivery.
- Maintain several programs, including employee and contractor safety training databases, and schedule training sessions as required.
- Coordinate meeting rooms and appointments as needed; notify attendees and make necessary arrangements through Microsoft Outlook.
- Provide administrative support, including but not limited to maintaining recordkeeping filing systems for the front desk and other supported departments, filing, scanning, copying, data entry, supply ordering, and correspondence preparation.
- Work autonomously to handle routine tasks and ensure effective communication among team members.
- Develop cross-functional relationships with corporate and business unit stakeholders to deliver highly aligned solutions.
- Share recurring inquiries, concerns, and feedback to identify opportunities for continuous improvement.
- Understand the value of Avient's products and services while participating in ongoing training and professional development to stay updated on products, services, and industry trends.
- Hours are 8 : 00 AM to 5 : 00 PM.
- Other duties and special projects as assigned.
Education and Experience
Additional Qualifications
Environmental, Health, Safety, & Security (EHS&S) Requirements
Security includes physical security and cyber security.
Who We Are
Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include :
Avient employs approximately 10,000 associates and is certified ACC Responsible Care®, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work®. For more information, visit www.avient.com.
Why Avient
Avient Corporation is a world-class sustainable organization built on innovation, collaboration, and employee development. We are committed to providing a supportive and dynamic work environment where our diverse associates can grow and succeed, as well positively impacting our planet and the communities we serve. Our Great Place to Work culture, values, and benefits make Avient an employer of choice for top talent.
We believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person's qualifications, abilities, experience and performance.
Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in accordance with applicable federal, state and local law.
