What are the responsibilities and job description for the Customer Support Specialist - (MRO) position at Nesco Resource?
Have an immediate need of a Contract Support Administrator, working onsite at Hill AFB, Utah.
Position Summary
Administers contracts and agreements for customer accounts to achieve division
business objectives and to meet customer performance expectations. Interprets
customer requests, monitors performance and delivery, investigates complaints,
generates proposals, negotiates pricing, and ensures compliance with contracts and
agreements.
Scope of Work
Provide Contract Support Administration to the CSO Logistics Services team in support
of the Hill PBL and other contracts to help off-set the influx of requirements. The hired
individual will need to complete the following services :
1) Execution Phase
a. Conduct CAV-AF transactions in US Air Force system.
b. Develop, maintain, and monitor schedules.
c. Prepare and submit contract deliverables.
d. Manage internal division spend (EWAs).
e. Order Management : Order review, acknowledgement, and entry.
f. Backlog Management : Ensuring backlog is accurate and complete.
g. Coordinate with relevant functions on technical and / or quality issues.
h. Support shipments and invoicing.
i. Access Government Information System (MRO Apps) to download and
distribute daily reports.
j. Authorizes the work to be performed by releasing the Sales Order into the
system.
k. Parker focal for base access in support of contract execution
2) Contracts
a. Investigate and resolve claims or complaints by collecting and analyzing
information.
b. Resolves customer complaints concerning invoices or billing discrepancies.
c. Identifies the need for amendments or extensions to warranty or service
agreements.
d. Determines when customer requested changes are out-of-scope.
3) Other
a. May provide leadership to others in customer support, a related function, or a
business team. Acts as prime contact on high level projects. Establishes
goals and objectives required to complete projects. Trains and mentors less
experienced employees.
b. Bachelor's Degree in Business Administration or an equivalent combination of
education and experience which has provided both theoretical and practical
knowledge in the field.
c. Demonstrated ability to perform the essential functions of the job typically
acquired through six or more years of directly related experience in technical
product customer support or contract administration.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
