Data Center Smart Hands L1

Nesco Data Center & Infrastructure is seeking a Data Center Smart Hands Tech in the Greater Norwalk CT Area.

Job Title: Smart Hands Technician

Location: Greater Norwalk, Connecticut

Job Description:

We are seeking a skilled Smart Hands Technician with experience in data centers and fiber optics to provide on-site technical support, troubleshooting, and maintenance. The ideal candidate will assist with hardware installations, network configurations, cable management, and fiber optic troubleshooting in a fast-paced IT environment.

Key Responsibilities:

• Perform rack and stack of servers, network gear, and other IT hardware.
• Assist with fiber optic and copper cable installation, termination, and testing.
• Troubleshoot network and hardware issues, escalating as necessary.
• Conduct routine maintenance, firmware updates, and system diagnostics.
• Provide remote hands support for client requests, including rebooting devices and replacing components.
• Maintain accurate documentation of work performed.
• Adhere to data center security and operational protocols.
  
  

Qualifications:

• 1 years of experience in a data center, NOC, or IT field support role.
• Familiarity with fiber optics, structured cabling, and network infrastructure.
• Ability to troubleshoot hardware, connectivity, and power issues.
• Strong understanding of rack layout, cable management, and labeling standards.
• Hands-on experience with routers, switches, and server hardware preferred.
• Comfortable working in a 24/7 environment with potential on-call duties.
• Certifications such as CompTIA Network , CCNA, or BICSI are a plus.
  
  

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.