Position Summary :
The position is primarily responsible for face-to-face and remote technical support of employees using desktops and laptops in a Windows server, Windows laptop, and Windows workstation environment. It also acts as SMART Hands performing data center-related activities. In this position, you will be required to manage the daily activities making sound judgments that are required to deliver optimal service to our end users. You must possess a strong sense of ownership, a hunger to succeed, exceptional skills and relevant experience as well as an ability and willingness to learn fast with an amazing attitude.
Position Details :
- Hourly position based on experience & skill level
- Contract with possible contract extension or hire
- Standard work hours : Mon-Fri 8 : 00 am-5 : 00 pm
- Location : Onsite - Plano, TX 75093 ( Attendance in office is mandatory )
Job Responsibilities :
Configure, test, and deploy laptop and workstation hardware and software to users both locally and remotelyOversee Laptop / Desktop imaging including installations of all appropriate applications and security layersDiagnose and resolve problems related to the operation of PCs on the networkTroubleshoot and repair break / fix issuesConfigure, troubleshoot and support Video Conferencing systems used for corporate broadcastsSMART HANDS to take direction and perform Data Center related activities e.g. physical connectivity and cabling, and coordinate with the Infrastructure teams regarding computing, storage, backup, and networking activities on an as-needed basis. Travel to the data center in Pittsburgh when needed is a requirementProvide solutions to user issues by identifying problems, researching answers, and helping to implementTrain users in basic problem resolution and understanding of how to make efficient use of their PCsRespond to user requests and service issues in a timely and professional mannerProvide support via phone and using remote support softwareCreate, monitor, update, and close tickets using the Service Now ticketing systemAdhere to corporate, technology, and security policies at all times while performing daily functionsRemain current on technical and operational details concerning PC products and supportPersonal Qualifications
Degree and / or technical education in Information Technology or related field along with 10 Years of relevant hands-on experience in an end user and customer-focused networked PC environmentIndustry-specific certifications such as A , Microsoft, and ITIL are a plus but not required.Comfortable working independently in a fast-paced office setting while supporting a wide variety of job roles.Proficient in time management and the ability to multitask and prioritize daily support requests and projects.Ability to diagnose, isolate, and troubleshoot computer physical hardware and software components both remotely and locally.Exhibit a professional attitude and appearance with excellent verbal, interpersonal, and communication skills.Self-motivated, enthusiastic, with solid problem-solving skills, detail-oriented, willing to learn, and a desire to succeed.Technical Qualifications
Extensive experience with Win10 / 11 OS – Control panel, System settings, networking, device managerMicrosoft Outlook, Word, ExcelCisco AnyConnect or experience with VPN client technologiesCisco Web-ExExperience with endpoint security tools, ex : CrowdStrike Falcon, Cisco Umbrella, Cisco Anti-Malware protectionMicrosoft email and Outlook on a Hybrid O365 Environment – OST / PST, Email Profiles, Shared Folders, Archives, Add-on and WebmailNetworking – Exposure and knowledge of networking protocols and components - TcpIP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic’s.Active Directory Password resets and User properties.Working knowledge of WebEx audio / video conferencing systemsUnderstanding and prior experience working on the physical setup of a DatacenterLaptop backup – NovaStorTools Knowledge –
Endpoint Security Management – Must haveCisco AMP-Umbrella and CrowdStrike Falcon – Good to have
Virtual Private Network – Must haveCisco AnyConnect – Good to have
Software Push – Must haveManage Engine – Good to have.
Ticketing System – Must HaveService Now – Good to have
Remote access support tools – Must haveBomgar - Good to Have
Asset Management – Good to haveData recovery tools - Good to haveDisk Encryption - Good to haveCitrix virtual apps desktop and Citrix Workspace- Good to haveLaptop / Workstation imaging technologies – Good to haveManage Engine Endpoint Central- / Nice to have
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
