What are the responsibilities and job description for the Dispatch Specialist - 1st Shift position at Nesco Resource?
Join a top National Alarm and Security Service company in Bel Air, CA. Work alongside a seasoned team of experts dedicated to delivering superior security solutions and unmatched customer service in a fast-paced dispatch center. Enjoy robust training and career advancement opportunities!
Responsibilities Include:
First Shift 6AM-2PM (May include weekends)
3-6 months contract-to-hire
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Responsibilities Include:
- Coordinate and dispatch appropriate personnel, including law enforcement or emergency response teams, in response to alarm signals or customer requests.
- Deliver prompt and empathetic responses to activated alarm signals, ensuring utmost customer satisfaction.
- Exhibit exceptional verbal communication skills and maintain composure while addressing individual customer needs.
- Stay updated on company policies, procedures, and industry regulations related to alarm monitoring and dispatch services.
- Exhibit white-glove customer service to uphold our commitment to excellence.
- Proficiency in utilizing computer and phone equipment for prolonged periods, coupled with a minimum typing speed of 30 words per minute, is essential.
- Prior experience in a call center environment is advantageous, along with the ability to communicate effectively over the phone.
- Ability to thrive under moderate stress for efficient performance in demanding situations.
- Must be 18 years of age or older.
- A high school diploma or equivalent qualification is mandatory.
- Successful candidates will undergo background checks and drug screening.
First Shift 6AM-2PM (May include weekends)
3-6 months contract-to-hire
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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