What are the responsibilities and job description for the Help Desk Associate WI position at Nesco Resource?
Level 1 IT Helpdesk Associate (First Shift)
Are you a tech-savvy problem solver with a passion for providing top-notch IT support? Do you thrive in a fast-paced environment where every day brings new challenges? We are looking for a Level 1 IT Helpdesk Associate to join our team and be the first line of defense in supporting our associates with system access and desktop troubleshooting.
In this role, you’ll provide exceptional IT support through phone and email, ensuring smooth day-to-day operations across our organization. The ideal candidate has at least one year of corporate IT Helpdesk experience , a strong customer service mindset, and the ability to manage multiple issues efficiently—both independently and as part of a team.
Key Responsibilities :
- Deliver outstanding customer service and technical support through phone, email, and ticketing systems.
- Troubleshoot and resolve Windows 10 / 11 issues, as well as Microsoft Office and O365-related concerns.
- Configure and troubleshoot networked printers and other peripherals at the desktop level.
- Manage Microsoft Active Directory tasks, including user verification, password resets, unlocking accounts, workstation setups, and group assignments.
- Track and resolve IT support tickets while adhering to service level agreements (SLAs), preferably using Atlassian Jira Service Desk or similar platforms.
- Support desktop and laptop hardware setup, including imaging new devices for company use.
- Apply fundamental networking knowledge , such as IP addressing, subnets, DHCP filtering, and DNS configurations.
- Communicate technical solutions effectively to both technical and non-technical users .
- Diagnose and resolve hardware, software, and connectivity issues efficiently.
- Collaborate with the IT team to implement new technologies and improve processes.
- Multi-task and manage multiple issues simultaneously, ensuring timely resolutions.
- Maintain a high level of self-motivation, organization, and prioritization skills to follow through on help desk requests.
- Work independently and collaboratively in a team-oriented environment.
What You Bring :
If you're ready to take your IT support career to the next level and thrive in an engaging, solution-driven environment, we’d love to hear from you!
PRO113
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
