Quality Complaints Associate - (Biotech)

Quality Complaints Associate

Shift schedule: Monday-Friday 9am -5 pm

Job will be to review and approve parent complaint records in our quality management system. They might be asked to do batch record retrieval, and sample inspections as well but this would be minimal.

Responsibilities:

• Complaint Handling: Track, investigate, and respond to customer complaints.
• Quality Assurance: Monitor and maintain quality standards for products and processes. This includes conducting audits and inspections to ensure compliance with regulations.
• Documentation: Maintain accurate records of all quality-related activities, including complaint logs, audit reports, and compliance documentation.
• Process Improvement: Identify areas for improvement in quality processes and implement corrective actions.
• Regulatory Compliance: Ensure that all quality processes comply with relevant regulations and standards.
• Skills:
• Attention to Detail: Ability to notice small details and ensure accuracy in documentation and processes.
• Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
• Communication: Excellent written and verbal communication skills to interact with customers and team members.
• Technical Proficiency: Familiarity with quality management systems and relevant software tools-i.e. MS 365
  
  

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.