Senior Specialist, Business Systems (CRM)

The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.

Position Summary

We are seeking a Senior Specialist, Business Systems (CRM) to lead and enhance our customer support functions within Salesforce, with a strong focus on analytics, process optimization, and strategic insights. This role will partner closely with cross-functional teams to drive efficiency, adoption, and continuous improvement, ensuring our sales teams have the data and tools they need to succeed. While not a technical administrative role, this position will play a key part in managing Salesforce workflows, reporting, and user enablement.

This role will be based in the Solon, Ohio office and report to the Senior Manager, Sales Operations.

Key Responsibilities

• Serve as the primary point of contact for Salesforce-related customer support inquiries, improving user experience and troubleshooting issues.
• Lead and manage the Salesforce Advisory Team, ensuring best practices and adoption across the organization.
• Analyze sales data, pipeline trends, and CRM utilization to provide actionable insights that drive strategic decision-making.
• Provide strategic recommendations based on analysis to key stakeholders.
• Develop and refine processes for managing customer accounts, sales forecasting, and data integrity.
• Collaborate with sales, marketing, and operations teams to optimize Salesforce workflows and reporting for efficiency and accuracy.
• Partner with Salesforce Admins and IT teams to ensure enhancements and system changes align with business needs.
• Conduct training sessions and documentation to empower users and promote Salesforce best practices.
• Identify opportunities for automation and process improvement to streamline sales operations.
  
  

Qualifications & Skills

• Bachelor’s Degree, required
• 3 years’ experience in Sales Operations CRM, required
• Business and financial acumen, demonstrates strategic end-to-end thinking
• Salesforce Administrator or Business Analyst certification preferred
• Strong knowledge of Salesforce Sales Cloud, reporting tools, and data visualization (e.g., dashboards, custom reports).
• Ability to translate business needs into system requirements without direct admin responsibility
• Skilled in stakeholder communication, change management, and user training
• Analytical mindset with problem-solving skills and the ability to interpret complex data
• Familiarity with Salesforce permissions, workflows, and automation tools (but no coding required) is a plus
• Ability to travel up to 15%
  
  

Requisition ID: 344513

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