What are the responsibilities and job description for the Call Center Agent position at Net Commesh?
Job Title: Call Center Agent
Location: Philadelphia, PA
Job Type: Full-Time
Job Overview: We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing high-quality service and resolving inquiries, concerns, and issues. You will play a key role in enhancing customer satisfaction and maintaining a positive brand image.
Key Responsibilities:
- Provide accurate information about products, services, and policies.
- Resolve customer complaints or concerns by identifying the issue and offering appropriate solutions.
- Maintain a high level of customer satisfaction by demonstrating patience and empathy.
- Meet or exceed performance metrics, including call handling time, customer satisfaction, and first-call resolution.
- Escalate complex or unresolved issues to appropriate departments when needed.
- Continuously improve product knowledge and stay up-to-date with company offerings.
- Adhere to company guidelines, policies, and compliance regulations.
Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Ability to manage time effectively and prioritize tasks.
- Proficiency with computer systems and basic office software.
