Call Center Agent

Job Title: Call Center Agent

Location: Philadelphia, PA

Job Type: Full-Time

Job Overview: We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing high-quality service and resolving inquiries, concerns, and issues. You will play a key role in enhancing customer satisfaction and maintaining a positive brand image.

Key Responsibilities:

• Provide accurate information about products, services, and policies.
• Resolve customer complaints or concerns by identifying the issue and offering appropriate solutions.
• Maintain a high level of customer satisfaction by demonstrating patience and empathy.
• Meet or exceed performance metrics, including call handling time, customer satisfaction, and first-call resolution.
• Escalate complex or unresolved issues to appropriate departments when needed.
• Continuously improve product knowledge and stay up-to-date with company offerings.
• Adhere to company guidelines, policies, and compliance regulations.

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Ability to manage time effectively and prioritize tasks.
• Proficiency with computer systems and basic office software.