IT Help Desk and Office Support Admin - ONSITE

About Net Health

Belong. Thrive. Make a Difference.

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.
A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!
As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.

World-Class Benefits That Reflect Our World-Class Culture.

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JOB OVERVIEW

Net Health is looking for a candidate to fill a role mixing IT support responsibilities with light office administrative duties. Answering and resolving IT tickets to help support other employees will make up most of this person’s day to day activities. The remainder will be spent improving and caring for a meeting office space located in Pittsburgh’s thriving Strip District. This is a dynamic role with the exact balance of these responsibilities evolving to meet the needs of business. Candidates will succeed in this highly visible in-person position by demonstrating their hunger for knowledge and displaying a carefully cultivated attention to detail. This is an excellent opportunity for someone interested in deepening their IT knowledge while forming relationships and learning from people in many different departments and levels of leadership here at Net Health.

RESPONSIBILITIES AND DUTIES

• IT Support
  • Identifies, investigates, and resolves users’ problems with computer software and hardware
  • Maintain and support the IT infrastructure for the office
  • Provide on-site IT support for visitors, meetings, conference rooms, and other office gatherings such as cubicle setup, Wi-Fi/network connections, AV, printer, etc.
  • Respond to support tickets and/or other communication from users with inquiries regarding software connectivity, printing, and similar concerns
  • Order, prep and ship computers and computer peripherals; also receive and inventory equipment
  • Provide printer support including troubleshooting and resolving all facets of printing issues and calling in for repairs when necessary
  • Adhere to Service Level Agreements and provide timely resolution to reported issues
  • Build and maintain relationships with internal customers while also maintaining satisfactory performance scores as rated by Key Performance Indicators
  • Evaluate and recommend new in-office technology to meet changing customer needs
  • Communicate technical information to both technical and non-technical personnel
  • Participate in completion of security-focused and other Information Technology projects as required
  • Performs other related duties as assigned
• Office Support
  • Administration of office activities to include but not limited to:
  • Maintaining and improving common areas
  • Communicating with building management for maintenance, parking, key fobs etc.
  • Sorting and redistributing mail as needed, may include repackaging and shipping.
  • Ordering, tracking, stocking office supplies as needed
  • Providing white-glove setup and support for on-site meetings

QUALIFICATIONS

• Minimum education level is high school diploma/GED equivalent
• 1-3 years’ experience providing in-person IT service and/or customer support
• Proficiency in troubleshooting technical issues
• Ability to multitask, prioritize to-dos, and maintain an organized office environment
• Strong written and verbal communication skills to interact with employees, clients, and vendors effectively
• Ability to proactively identify and resolve office issues that arise

REQUIRED SOFTWARE EXPERIENCE

• Knowledge of desktop operating systems (e.g., Windows, macOS), software applications, and network concepts.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Colorado Pay Law: If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to Recruiting@NetHealth.com

If you are a CA, CT, CO, IL, MD, NV, RI, WA or NY City resident and this role is available in one of those locales or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to Recruiting@NetHealth.com