What are the responsibilities and job description for the Account Management - Operations Specialist, Scheduling and Cell Logistics position at Net2Source Inc.?
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants.
Job Title: Scheduling and Cell Logistics Specialist
100% REMOTE
Duration: 12 months contract
Pay Rate: $32.62 - $41.42/hr on w2 (without benefits)
Work schedule: 3 over-night shifts, Friday night - Monday morning, 8pm - 9am EST.
Initial Training Schedule: Around 5 weeks, M-F around 9-5. Will need to be flexible with start and end times during training for the regional trainings with APAC and EU.*
Top Skills
The Global Operations Specialist, Scheduling and Cell Logistics will be the primary points of contact for our manufacturing and logistics partners, both internally and externally over the weekends. The specialist will be responsible for monitoring patient treatment schedules for the manufacturing of client's clinical and commercial autologous cellular immunotherapy products. The specialist will resolve realtime operational issues related to transportation, manufacturing, distribution, and administration. The specialist must maintain strong relationships with both internal and external partners to ensure best-inclass customer service is delivered to our patient treatment centers around the world.
The primary duty of the Global Operations Specialist, Scheduling and Cell Logistics is to execute day-today operations (>= 95% of time). Participation in projects and working groups with growth opportunity as operations permit, considering performance and alignment with development plan.
Equal Employment Opportunity Statement
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Awards And Accolades
Job Title: Scheduling and Cell Logistics Specialist
100% REMOTE
Duration: 12 months contract
Pay Rate: $32.62 - $41.42/hr on w2 (without benefits)
Work schedule: 3 over-night shifts, Friday night - Monday morning, 8pm - 9am EST.
Initial Training Schedule: Around 5 weeks, M-F around 9-5. Will need to be flexible with start and end times during training for the regional trainings with APAC and EU.*
Top Skills
- Bachelor's degree or equivalent work experience
- 3 years of work experience in scheduling, planning, operations, logistics, and/or supply chain
- Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred
- Experience working in a regulated environment (cGMP/FDA) is preferred
- Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word
The Global Operations Specialist, Scheduling and Cell Logistics will be the primary points of contact for our manufacturing and logistics partners, both internally and externally over the weekends. The specialist will be responsible for monitoring patient treatment schedules for the manufacturing of client's clinical and commercial autologous cellular immunotherapy products. The specialist will resolve realtime operational issues related to transportation, manufacturing, distribution, and administration. The specialist must maintain strong relationships with both internal and external partners to ensure best-inclass customer service is delivered to our patient treatment centers around the world.
The primary duty of the Global Operations Specialist, Scheduling and Cell Logistics is to execute day-today operations (>= 95% of time). Participation in projects and working groups with growth opportunity as operations permit, considering performance and alignment with development plan.
- The position is fully remote. Remote work must be performed at home with a consistent office setup and internet access, as extensive work at computers and phones is essential to job function
- Work schedule will be 3 over night shifts, Friday night - Monday morning, 8pm - 9am EST.
- Holiday on-call support is required as assigned
- Domestic and international travel is possible but will not exceed 10%
- Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners
- Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
- Monitor collection, delivery, transportation, and manufacturing activities
- Troubleshoot and develop plans of action for issues throughout the patient journey
- Interact with internal and external stakeholders over the phone and email
- Ensure a positive end-to-end customer experience
- Execute urgent escalations and facilitate product returns and product replacements
- Input and maintain transactional data related to patient schedules within client's scheduling system
- Actively participate in tactical and other meetings as assigned
- Facilitate daily operations activities and meetings including shift turnover on rotating basis
- Provide real-time scheduling portal support to external users
- Monitor and triage requests and issues within the case management system
- Provide on-call and holiday support as assigned
- Highly self-motivated, self-aware, and professional
- Flexible in responding to quickly changing business needs
- Exceptional customer service orientation
- Skilled at managing tense situations and de-escalation
- Eager to work with teams from other regions and cultures
- Strong sense of ownership and accountability
- Able to work independently and in groups
- Fluent reading, speaking, and writing skills required in English
Equal Employment Opportunity Statement
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Awards And Accolades
- America's Most Honored Businesses (Top 10%)
- Awarded by USPAAC for Fastest Growing Business in the US
- 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
- Fastest 50 by NJ Biz (2020, 2019, 2020)
- INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
- Top 100 by Dallas Business Journal (2020 and 2019)
- Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
- 2019 Spirit of Alliance Award by Agile1
- 2018 Best of the Best Platinum Award by Agile1
- 2018 TechServe Alliance Excellence Awards Winner
- 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Salary : $33 - $41
