What are the responsibilities and job description for the Customer Support Representative position at Net2Source Inc.?
Hello,
Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring " Customer Service Representative " for one of our clients. We offer a wide gamut of consulting solutions customized to our 450 clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.
Customer Service Representative
9 Months with open for extension
Marinette, WI
Rate-22/hour
What You Will Do
As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the client's Fire Suppression parts and product and positively interact with customers both verbally and written.
Part Of Your Day-to-day Tasks Include
Handle customer complaints
Review and close disputes with collections team.
Follow up and coordinate internal resolution to customer complaints
Handle RMAs/credits
Manage cases in Salesforce.com
Required
What We Look For:
Problem solving skills
Proactive mindset
Agile work in fast paced environment with quickly changing priorities
Ability to manage tasks effectively
Active Listening skills
CRM experience with Salesforce.com, SAP and JD Edwards
Attention to detail
Proficiency with Microsoft Office Suite
Bilingual skills a plus
Thanks & Regards,
Swati Rai
Delivery Manager
Net2Source Inc.
270 Davidson Ave, Suite 704, Somerset, NJ 08873
Office: (201 ) 340-8700 x 547 | Cell: (201) 623-3468 | Email Id: swati.rai@net2source.com
Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn
#INDENG
Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring " Customer Service Representative " for one of our clients. We offer a wide gamut of consulting solutions customized to our 450 clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.
Customer Service Representative
9 Months with open for extension
Marinette, WI
Rate-22/hour
What You Will Do
As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the client's Fire Suppression parts and product and positively interact with customers both verbally and written.
Part Of Your Day-to-day Tasks Include
Handle customer complaints
Review and close disputes with collections team.
Follow up and coordinate internal resolution to customer complaints
Handle RMAs/credits
Manage cases in Salesforce.com
Required
What We Look For:
Problem solving skills
Proactive mindset
Agile work in fast paced environment with quickly changing priorities
Ability to manage tasks effectively
Active Listening skills
CRM experience with Salesforce.com, SAP and JD Edwards
Attention to detail
Proficiency with Microsoft Office Suite
Bilingual skills a plus
Thanks & Regards,
Swati Rai
Delivery Manager
Net2Source Inc.
270 Davidson Ave, Suite 704, Somerset, NJ 08873
Office: (201 ) 340-8700 x 547 | Cell: (201) 623-3468 | Email Id: swati.rai@net2source.com
Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn
#INDENG
