What are the responsibilities and job description for the Front Desk Representative position at Net2Source Inc.?
Net2Source is a Global Workforce Solutions Company headquartered in NJ, USA with its branch offices in the Asia Pacific Region. We are one of the fastest-growing IT Consulting companies in the USA and we are hiring a " Front Desk Representative" for one of our clients. We offer a wide gamut of consulting solutions customized to our 450 clients ranging from Fortune 500 / 1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil and gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering discuss
Job Title : Front Desk Representative
Location : Marinette WI
Duration : 12 Months Contract (Possible Extension)
Pay rate : $22 an hour on W2.
Description : What You Will Do :
As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your day-to-day tasks include :
Handle customer complaints
Review and close disputes with collections team.
Follow up and coordinate internal resolution to customer complaints
Handle RMAs / credits
Manage cases in Salesforce.com
What We Look For : Required
Problem solving skills
Proactive mindset
Agile – work in fast paced environment with quickly changing priorities
Ability to manage tasks effectively
Active Listening skills
CRM experience with Salesforce.com, SAP and JD Edwards
Attention to detail
Proficiency with Microsoft Office Suite
Bilingual skills a plus
Regards,
Md Nawab
Technical Recruiter
Net2Source Inc.
Global HQ Address – 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024
Office : (201) 340-8700 x Ext 322 | Cell : (309) 791-6015| Fax : (201) 221-8131|
Email : nawab.md@net2source.com
Web : | Social : Facebook | Twitter | LinkedIn
Salary : $22
