Problem Manager

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Position: Problem Manager

Location: Onsite - Johnston, RI

Type: Long Term Contract

What are the top 3 skills required for this role?

1. Problem Management

2. Change Management

Job Description/ Responsibilities:

Job Summary: We are seeking an experienced Problem Manager to join our team. The Problem Manager will be responsible for identifying, analyzing, and resolving recurring incidents and issues to enhance the stability and performance of IT services. This role requires strong analytical skills, excellent communication, and a proactive approach to problem-solving.

Key Responsibilities:

• Investigate and diagnose the root causes of recurring incidents and problems within IT services.
• Develop and implement corrective actions to prevent problem recurrence.
• Collaborate with cross-functional teams to analyze trends and assess risk levels.
• Maintain and manage a problem register, ensuring all issues are tracked and resolved in a timely manner.
• Conduct post-mortem reviews and produce detailed reports of major incidents.
• Work closely with Incident Management to differentiate between incidents and problems.
• Develop problem management policies and best practices to improve operational efficiency.
• Ensure compliance with ITIL frameworks and organizational standards.

Qualifications:

• Proven experience in IT Service Management (ITSM) or problem management roles.
• Strong knowledge of ITIL practices, preferably ITIL certification.
• Excellent analytical and problem-solving skills.
• Ability to work collaboratively with diverse teams and communicate effectively.
• Proficiency in reporting tools and data analysis.
• Strong organizational skills and attention to detail.

Preferred Skills:

• Experience with service management tools (e.g., ServiceNow, Jira).
• Familiarity with DevOps and Agile methodologies.

If you are interested, please forward your resume to Amir@Net2Source.com,

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:

Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:

• America's Most Honored Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Regards,

Amir Ahmad

Account Manager

Net2Source Inc.

Global HQ Address – 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA

Fax: (201) 221-8131| Email: amir@net2source.com

Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn