What are the responsibilities and job description for the Solutions Engineer position at Netcraft?
The company:
Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world, twelve of the fifty largest banks, and five country governments. We've blocked more than 200 million cyber-attacks to date and we take down around 33% of the world's phishing attacks.
Our purpose and passion are focused on just one thing: protecting the world from cybercrime.
We carry that passion through into our workplace too. Our people are highly talented and everyone is valued for their individual contribution, so we make sure Netcraft is a great place to work. From great benefits to health and wellness and social events, we’ve got you covered.
The role:
Reporting to the Solutions Engineering Manager (based in Lehi, Utah), and liaising closely with your colleagues in our Lehi office as well as the wider global team, you'll be identifying how Netcraft's products solve our customers' problems, and providing subject matter expertise on our services and the problem domain to underpin the success of the Commercial division from a technical perspective.
Day to day, you'll be:
- Preparing and running demonstrations and proofs of concept to highlight how Netcraft's solution can address our customers' pain points
- Understanding customer requirements, objectives and opportunities, whilst being the voice of the customer internally to help drive and prioritise customer requests within our engineering function
- Using your product and domain expertise to support and build relationships with prospects and customers, serving as technical liaison for the commercial division
- Drafting and delivering winning proposals, working with both our new sales and account management teams to address customer requirements
- Identifying opportunities for prospects and customers to expand the range of services taken based on a solid understanding of their business and the problem space
- Ensuring a smooth setup and onboarding process for customers, collaborating with other functions as required to maximise customer satisfaction and address any problems raised.
The reward package:
- Highly competitive base salary, reviewed annually, with bonus aligned to the financial performance of the Commercial division
- 401(k) Safe Harbor Plan, with employer-matched contributions up to 4%
- Generous private health cover, including dental, optical and life assurance
- 33 days’ vacation per annum (incl. public holidays), plus separate paid time off for sickness, compassionate leave, etc.
- Flexible and hybrid working options
- Enhanced family leave entitlements, incl. 52 weeks paid maternity/adoption leave and 4 weeks paid paternity leave.
- Two days paid Volunteering Leave per year
- Inclusive culture and environment, where you’ll feel genuinely valued and supported.
What you’ll need to be successful:
- Proven experience in B2B SaaS or cybersecurity in a customer-facing role requiring in-depth technical product expertise
- Proven ability to build relationships and clearly communicate technical concepts to stakeholders at all levels with varying degrees of technical understanding, from CISOs to Developers to Legal Counsel
- Excellent communication, influencing and presentation skills
- Self-starter who is creative and able to organise, prioritise, and plan their activities effectively
- Team player and customer-focused mindset with strong interpersonal skills, who enjoys working collaboratively towards a shared vision for future success
- A background in cybersecurity is ideal but not required, however a strong interest in learning and developing knowledge in the anti-cybercrime space will be important. A broad understanding of security, networking, and Internet fundamentals would be very useful.
Diversity, Equity and Inclusion
This is very important to us and through our ally network we support under-represented groups. We seek to maintain a working environment that is free from bias, harassment or discrimination, and we encourage candidates from any background to apply, regardless of their gender, gender identity, sexual orientation, race/ethnicity, ability/disability, age, religion, or any other specific characteristics.
We’re happy to make any adjustments to our hiring process to ensure that all candidates can participate fully and comfortably.
Please note we do not accept any unsolicited approaches from external recruiters.
