Solutions Engineer

Project Description

About The Role

Reporting to the Software Development Manager, and as an integral part of Software Development Team, the Solutions Engineer is responsible for providing technical expertise in the pre-sales and implementation phases, optimizing the design and delivery of scalable software solutions, and acting as a technical liaison between the development, IPMS partner/client, and product teams. This role will be critical in designing, proposing, and integrating solutions that address client needs while ensuring optimal use of the company's software products.

Required Skills

REST API (4)API (4)

Job Description

PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Functions)

• Responsible for collaborating with the IPMS partners and clients during pre-sales engagements to understand partner and client requirements and design tailored technical solutions.
• Develops and presents technical demonstrations that showcase product features, integration capabilities, and value proposition.
• Works closely with Architecture to design high-level architecture and proposes software solutions that align with the client’s technical and business requirements.
• Works closely with product managers and development teams to customize and configure solutions based on customer-specific needs.
• Ensures the implementation of technical solutions that meet performance, scalability, and integration requirements through the coordination and facilitation of end-to-end and UAT testing.
• Acts as the primary point of contact for IPMS partners and integrating clients for technical inquiries during both pre-and post-sales stages.
• Establishes a method for tracking and managing project requirements, ensuring cross-team collaboration for seamless product delivery.
• Facilitates technical workshops and training sessions for internal teams, customers, and partners to ensure proper knowledge transfer.
• Collaborates with product teams to ensure customer feedback is integrated into product development.
• Conducts Proof of Concept (PoC) demonstrations, prototypes, and pilot projects to validate technical feasibility for clients.
• Tracks all client requests and feedback to ensure follow-through and satisfactory resolution.
• Creates and maintains technical documentation related to solution designs, architecture, and implementation processes.
• Coordinates work with cross-functional teams located in different time zones and countries.
• Must be adept at working with various cultures and adapting to different client environments.
• Grow personally and have fun!
  
  

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• 5 years of experience in a technical or pre-sales role, such as Solutions Engineer, Technical Consultant, Developer or Quality Assurance.
• Strong background in software development, system integrations, APIs (REST, SOAP, GraphQL), and database management.
• Bachelor's Degree in Computer Science, Information Technology, or a related technical field, or equivalent professional experience.
• Strong leadership skills with the ability to guide both technical and business teams.
• A proven ability to design and deliver complex technical solutions that align with customer needs.
• Exceptional problem-solving skills with the ability to quickly identify and clear roadblocks.
• Strong communication skills; able to work effectively with cross-functional teams, sales teams, and customers.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to present complex technical concepts in a clear and concise manner.