Technical Trainer - SaaS

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2024, 2023, and 2022 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 

Other recent awards include: 

• Two-time winner (2024, 2023) National Top Workplaces 

• Two-time winner (2024, 2023) Top Workplace innovation 

• Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune 

• Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine 

• Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility 

• Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 

• 2024 Cultural Excellence 

• 2024 Technology Industry  

• 2023 Top Workplace Leadership 

• 2023 Top Workplace Purpose & Values 

• 2022 Top Workplace Employee Appreciation and Employee Well Being 

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 

Your opportunity for impact:

NetDocuments is seeking a Technical Trainer who will deliver product and implementation program training to NetDocuments Global Channel Partners. This individual will be responsible for performing and coordinating all required Partner training-related activities.  The Technical Trainer will report to the Director of Partner Success.  The ideal candidate will have experience in collaborating with product and support teams to ensure continuous quality of knowledge and that a high caliber of training delivery is being performed.

What your contributions will be: 

• Perform multi-day global training classes, either virtual or onsite as required, working across multiple time zones.
• Work with the Partner Enablement team to help develop, prepare, and maintain training course materials and related certification tests.
• Energetically lead technical trainings to inspire and prepare partners to take certification exams.
• Detect common skills shortages and creating a training plan to address these.
• Create and manage an enablement re-certification program.
• Ensure Implementation program completion with all partner attendees through follow-up and additional 1on1 support when needed.
• Maintain knowledge of the course materials to effectively deliver training in a professional, articulate, and efficient manner.
• Other duties as assigned 

What you will bring to the team: 

• Voice of the Learner(s)
• Organizational Skills
• Communication Proficiency
• Presenting
• Collaboration Skills
• Problem Analysis

Business Orientation

What you will need for success: 

• Proven experience as technical trainer.
• Outstanding communication skills and comfortable speaking to crowds.
• Knowledge of modern training techniques and tools in technical subjects.
• Experience working directly with Enterprise-level Cloud applications and demonstrating an understanding of challenges faced in the business and technical environment.
• An ability to articulate use cases and applications of technology in a variety of industries, particularly with business professional industries, such as legal, financial services, corporate, government, etc.
• Ability to thrive in a constantly changing environment, be a self-motivator with a passion for innovation and willingness to challenge the status quo in a positive and collaborative manner

Benefits

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 9 paid holidays
• Monthly contributions for wellness
• Access to LinkedIn learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is: $90,000 - $100,000

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

Equal Opportunity:

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

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