Sales Operations Coordinator

The Company

Neteera is an employee-owned high-tech company with a vision to improve our healthcare system by introducing transformative new technologies.

Our FDA-cleared solution has the ability to monitor vital signs and behavioral parameters, using a contactless sensor based on high frequency radar. The platform provides an interactive gateway for patient monitoring and alerting to assist in optimized care.

We have deployed tens of thousands of our systems in hundreds of healthcare facilities. We take great pride in improving the lives and outcomes of numerous patients, and we intend to continue enriching our offering in support of better healthcare.

We deploy our solution with a dedicated group of technology and healthcare professionals with a mission to transform patient care and to improve the efficiency of our healthcare system.

We offer a generous compensation and benefits package along with an opportunity to be a stakeholder in one of the fastest growing and successful healthcare technology companies in the remote patient monitoring space.

Position Summary:

We are seeking an organized and articulate Sales Operations Coordinator to be responsible for ensuring customers achieve their desired outcomes through the use of our products and services. This role entails working with customers to create orders, scheduling our Deployment Team for installations and updating Salesforce and Jira.

Key Responsibilities:

• Working with customers to place their orders, handle complaints and service calls and schedule installations and maintenance calls.
• Schedule, coordinate, and track deployments. Track milestones and timelines to ensure on-time execution.
• Coordinate customer kickoff meetings and ongoing project update meetings, sending meeting minutes and assigning tasks to resources in our project management system.
• Create, review and publish key performance reports and confirm their accuracy and completeness.
• Maintain accurate records of customer and supplier communications and ensure that action items are properly noted, documented and assigned to resources.
• Provide administrative support to the team as needed.
• Coordinate and monitor any required system maintenance and updates, ensuring minimal disruption to the customer.
• Provide regular updates and status reports on the progress of deployments to internal stakeholders.
• Maintain accurate and up-to-date records of all deployments, maintenance schedules, and customer interactions.

Experience

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 5 years of experience in customer success, account management, or a related field.
• Strong computer and organizational skills.
• Ability to work effectively under pressure while managing multiple priorities.

Job Type: Full-time

Pay: $60,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you have direct B2B sales or sales operations experience?

Location:

• North Carolina (Required)

Work Location: Remote

Salary : $60,000 - $68,000