What are the responsibilities and job description for the Help Desk Specialist Trainer position at NetImpact Strategies?
A company is looking for a Help Desk / Trainer to support a Federal Client in a remote capacity.Key ResponsibilitiesProvide customer service and training to enhance user adoption and satisfactionConduct testing and document requirements, ensuring user-centric approachesDesign and implement virtual training programs and develop instructional materialsRequired QualificationsBachelor's degree with a minimum of 2 years of relevant experienceEligibility for a Secret Clearance; preference for candidates with existing clearanceAbility to obtain Security certification within 6 monthsExperience in end-user management, such as Help Desk or Training rolesProficiency in Microsoft Office Suite for daily tasks
