Mid Level System Administrator: Automated Call Distribution (ACD) Systems Support

Job Description

NetImpact Strategies, Inc. is seeking to hire a System Administrator to support a Federal Agency.

This role is located 100% onsite in Fort Sam Houston, TX.

Candidate must be eligible for a Secret Clearance.

Key Responsibilities

• Deploy, sustain, and troubleshoot server operating systems and related infrastructure software and hardware.
• Administer the day-to-day integrity, security, and availability of infrastructure platforms.
• Perform daily system backups, monitor performance, analyze capacity, and maintain the security posture of infrastructure systems.
• Create standard operating procedures, maintenance guides, and knowledge base articles for infrastructure upkeep.
• Perform primary server administration for Automated Call Distribution (ACD) systems, ensuring system integrity by applying patches and hardening according to the policies.
• Maintain and update a database of call tree menus, call flow processes, and ACD agent assets by location, collaborating with the Government’s ACD vendor to stay current with updates and releases.
• Troubleshoot and resolve ACD system issues to ensure optimal uptime.
• Provide monthly reports of completed tasks and work orders to the government lead, maintaining accountability of all ACD-related property inventory.
• Develop a Bill of Materials (BOM) for each work order, detailing item descriptions, part numbers, quantities, unit prices, and total costs.

Qualifications

Required Qualifications and Certifications

• Four (4) years of progressive experience in required proficiency.
• Bachelor’s degree and/or equivalency.
• Candidate must be eligible for a Secret Clearance.
• IAT II certification (DoD 8570.01-M compliant). (CCNA-Security, GICSP, GSEC, Security CE, SSCP, CySA **)
• CE: Associate (professional preferred) level certificate.
• Ability to work 100% onsite in Fort Sam Houston, TX.

Preferred Qualifications and Certifications

• Previous Federal Consulting Experience.
• Additional certifications in systems administration, cloud infrastructure, or related technologies.
• Experience with advanced monitoring tools and performance analysis.
• Familiarity with cybersecurity best practices for infrastructure platforms.

#LI-Onsite

About Us

Perks of working at NetImpact Strategies 

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team 

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required 

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays 

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) 

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! 

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! 

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!  

ABOUT US 

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. 

ACCESSIBILITY NOTE 

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com. 

EQUAL OPPORTUNITY EMPLOYER 

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").