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Social Media & Influencer Marketing Manager Job at netPolarity in San Francisco

netPolarity
San Francisco, CA Full Time
POSTED ON 2/25/2025
AVAILABLE BEFORE 5/19/2025

Job Overview

We are seeking a Customer Experience Manager with a strong understanding of commercial real estate, multi-tenant property, retail, or hospitality environments.

Qualifications

  • 5 years of communications and marketing management experience in a people-centric organization.
  • Experience in creating mid-term tactical plans and implementing goals.
  • Proven customer-focused mindset.
  • Ability to lead and influence using local market and customer insights.
  • Motivated and independent, yet capable of working as part of a team.
  • Experience in problem-solving and conflict resolution.

Responsibilities

  • Manage the marketing and communications program for the Meeting Place, including events, campaigns, and marketing activities across various media platforms (digital tools, ATL, PR support).
  • Oversee marketing and communications service providers.
  • Ensure all communication on media platforms (website, social media) is updated and compliant with local policies.
  • Manage the Commercial calendar, brand / loyalty programs, and online community through social media.
  • Oversee the total ambiance of the Meeting Place (atmosphere, music, lighting, etc.).
  • Identify and define local customer groups and their journey, including customer touchpoints.
  • Lead local customer research to consider offline and online customer reviews for performance improvement.
  • Collaborate with partners and community members to enhance guest experience through relevant services and loyalty programs.
  • Work with the Meeting Place manager to define commercial goals, marketing strategy / budget, and improve guest journey and experience.
  • Ensure MP team, tenants, contractors, and partners are aware of customer experience competencies and sustainability agenda.
  • Together as a Team

    Optimize the brand experience by driving visitation to the Meeting Places and IKEA retail store. Assist in achieving operational results, driving efficiency improvements, enhancing commercial performance, brand value, and sustainability performance. This role is responsible for creating an enjoyable, memorable, and personalized customer experience at the Meeting Place.

    Apply now!

    Job Details

    Full Time with Benefits

    Salary range : $93,000 - $110,000 (Offer is based on IKEA pay principles)

    Travel : Less than 10%

    Workplace principles : Must work in location 3 days a week; 2 days can be remote.

    If you have social media experience for marketing and enjoy customer service, along with relationships with commercial businesses in the San Francisco area, we encourage you to apply!

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    Salary : $93,000 - $110,000

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