What are the responsibilities and job description for the Computer Support Technician position at Netrix Global?
About The Opportunity
Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a Computer Support Technician to provide timely and accurate technical support to internal employees and client employees; answer questions or resolve computer problems for clients in person, via telephone, or from remote location. Provide assistance concerning the use of computer hardware / software and related systems and services, including printing, installation, word processing, electronic mail, and operating systems.
How You Will Make An Impact
- Service Delivery
Monitor and respond to assigned incident management queues promptly and document all research, troubleshooting and resolutions accurately.
Identify, research, and resolve the root cause of incidents to ensure they do not recur and to resolve before other users are affected.
Will work primarily at client site in solo capacity reporting to manager remotely; client site is in Audubon, PA 19403 .
What You Will Bring To The Table
Interaction - Daily interaction with client management and employees.
Impact - Computer Support Technician interacts with customers on a regular basis and needs to maintain a positive and professional attitude always.
About Us
At Netrix Global our values are the philosophies and principles that live by. They support our vision, help us achieve our goals and commit us to a common purpose.
We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!
Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.
We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.
At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.
What You Can Expect From Us
We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote / home office, with some travel required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.
To learn more about Netrix Global please go to
