What are the responsibilities and job description for the IS Computer Support Technician position at Computer Task Group, Inc?
Job Description
Job Description
Overview
CTG is seeking to fill an IS Computer Support Technician opening for our client in Richland, WA.
Location : Richland, WA
Duration : 6 months
Duties :
- Maintain inventory of software and licenses, install, maintain, and provide support for software.
- Assist users in requesting software, track progress of requests, verify software approval status, and track licenses.
- Provide technical system support, assist users with available applications and programs.
- Assist IS analysts in system management, provide password support and management, manage access to network and network folders.
- Maintain network security workgroups.
- Act as the primary customer interface to develop specific hardware and software configuration requirements necessary to meet customer telephone and data transmission needs.
- Receive and document customer computer and network trouble calls, watching for trends and recurring problems.
- Provide advanced technical assistance in resolving IT related problems involving hardware, software, system compatibility conflicts, application operations, connectivity, network, and security issues.
- Log customer information into a service request ticket, managing the ticket through to its completion.
- Attend meetings and trainings as necessary.
- Maintain the fleet of laptop computers, load appropriate software and e-mailboxes for customer checkout, and re-image laptops upon return.
- Provide administration and support for Remote Secure Access, track supervisor approvals, create and distribute tokens, and assist users in setup and continued use of applications.
- Must participate on the Emergency Response team (ERO) when designated and support the biennial refueling outage.
Skills :
Experience :
Education :
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply :
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at Tana.Stilloe@ctg.com . Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $27 to $29 hourly. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
Salary : $27 - $29
