Executive Assistant (Westford, MA)

Executive Assistant

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology.

We are Guardians of the Connected World.  We are looking for exceptional talent to join our team.

About NETSCOUT

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 35 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.

About the opportunity:

The Executive Assistant will be responsible for the organizational support of a business unit or function leader and their direct reports. The main objective is to provide comprehensive and proactive administrative support of general business operations. This individual will be expected to manage the calendars of busy executives and be a strong team member with Executive Assistant colleagues throughout the office and company.

Basic Qualifications/Skills:

• Management of multiple complex calendars and scheduling requirements
• Pro-actively reads executive’s emails and manages action items directly and alerts executives to high priority emails.
• Manages calendars for maximum efficiency balancing meetings and blocking time to do work.
• Manages international and domestic travel for executive(s) by working with travel agency to communicate travel preferences when booking air, hotel and car reservations, logistics / venue.
• Coordinates and plans internal and external meeting logistics using audio and web software.
• Arranges departmental meetings and social events.
• Reserves conference rooms & customer visit rooms.
• Acts as liaison between staff/executives/customers.
• Screens and responds to incoming calls.
• Greets & escorts customers and guests.
• Supports management with work on budget.
• Ensures new hires in department are set up (space, IT requirements, welcome lunch, etc.)
• Organizes large on-site and off-site events including preparing any relevant materials; assist with office and corporate events as needed.
• Thinks through all aspects of logistics and anticipates issues that can occur in a project or event and has plans to mitigate.
• Understands executive’s business objectives and considers context (ex. Quarter end, who is urgent to meet with, etc.) when scheduling meetings and events for executive and team while balancing urgent versus important.
• Manages space planning for the floor or section of space their team occupies.
• Prepares executives for meetings ensuring conferencing tools are operating and materials are ready and provided in advance of meetings.
• Ensures executives move from each meeting to their next meeting in a timely fashion.
• Builds relationships with often high-profile external parties to achieve goals of role (ex. Customer advisory board, industry leaders, training vendors, analysts, etc.)
• Represent executives and department in a positive light within the company and externally.
• Understands interpersonal dynamics of team members and discretely raise insights to executive as appropriate.

Preferred Qualification/Skills:

• Maintains vacation schedules of team.
• Makes copies and orders supplies.
• Interfaces with IT / Facilities as needed.
• Creates and updates organization charts.
• Assists with PowerPoint presentations.
• Tracks and helps drive completion of key deliverables and following up on outstanding items.
• Prepares expense reports and purchase orders; ensures they are completed accurately, within budget limits and approved in the system.
• Drafts email communications on behalf of executive.
• Performs general office duties as needed.
• A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company.
• Suggests ideas and new processes to executives to manage their time better and help drive better alignment and communication within the team.
• Serves as trusted advisor to executives and provides insights, perspective, and solutions to executives on various topics.
• Completes special projects as assigned.
• Tracks, collects, and prepares materials in advance of Board of Directors or sub-committee meeting.

Work location:  NetScout 310 Littleton Rd, Westford, MA 01886 (5 days per week)

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:

• Generous vacation package
• Equity
• Matching 401k plan
• Tuition reimbursement
• Attractive medical and dental coverage options
• Domestic partner benefits
• Health and Dependent Care spending accounts and Health Savings Account options
• Life and Disability Benefits
• Volunteer Time Off, Matching Charitable Gifts

NetScout Systems, Inc. is an EEO/Affirmative Action Employer.