Sales Order Administrator - Westford, MA

Sales Order Administrator

About NETSCOUT Systems, Inc.:

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World.  We are looking for exceptional talent to join our team. NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.

Position Summary:

Highly visible position is responsible for managing all incoming revenue Sales Orders to NETSCOUT.  The Sales Order Queue Administrator is a centralized resource with primary control over distribution of orders for booking and sales credit.  This person will manage inbound customer inquiries and triages all new orders for completeness.

Essential Duties and Responsibilities (Other duties may be assigned):

• Administrative support of a fast-paced Sales Organization
• Build strong working relationships and provide cross-functional support to internal customers including Sales, Customer Support, Product Management, Finance, Logistics, Marketing Operations and Management
• Continuous process improvements to enhance the Customer/Partner experience
• Ensure Maintenance and Support contracts are set up correctly in NetSuite and provide support notifications to Customers and Partners
• Work with cross-functional teams to resolve order related issues
• Trigger Workflows NETSUITE and SFDC Ticketing systems
• Special projects as required

Education Requirements:

• Bachelor’s degree (Or Equivalent work experience)

Experience Requirements:

• 2-5 years of experience working in Sales Administration or Sales Operations/order management required.
• Experience in Database Management Systems (NetSuite and SFDC preferred)
• Microsoft Excel and Word skills
• Strong planning and organizational skills; must be able to effectively prioritize competing tasks and meet deadlines
• Strives & drive for results; a strong desire to contribute
• Strong interpersonal and communication skills both oral and written
• Ability to work independently, prioritize and multitask in a team environment
• Detailed oriented
• Must be willing to work overtime at month end and quarter end.

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:

• Generous vacation package
• Equity
• Matching 401k plan
• Tuition reimbursement
• Attractive medical and dental coverage options
• Domestic partner benefits
• Health and Dependent Care spending accounts and Health Savings Account options
• Life and Disability Benefits
• Volunteer Time Off, Matching Charitable Gifts

Location:  Westford, MA