Application Specialist, Billing configuration

Unlock your potential with Netsmart as an Application Specialist! In this role, you’ll play a key part in supporting our healthcare billing solutions, and assisting clients with troubleshooting, data configuration, and process training. You’ll use your problem-solving and customer service skills to ensure seamless billing operations while contributing to internal knowledge bases and team training. Netsmart is a leader in healthcare IT, offering a dynamic and collaborative environment where innovation thrives. If you're tech-savvy, detail-oriented, and eager to make a difference in the healthcare industry, this is the opportunity for you! Join us and help drive smarter healthcare solutions.

Responsibilities

• Address and resolve basic and routine support requests specifically for billing modules or billing processes
• Diagnose and resolve standard client questions or problems over the telephone or Internet. Adhere to Netsmart processes and best practices
• Escalate support requests as required
• Enter quality information into tracking systems and contribute to knowledge bases and documentation
• Provide solution or process training to clients including assistance with data setup and testing
• Prepare new or complex source data for payer or billing configurations and complete entry into client systems
• Verify entered data by reviewing, correcting, testing, or troubleshooting
• Complete various medical billing configuration projects, including training of internal teams and external clients on billing modules, solution functionality, billing process setups, or other projects as assigned
  
  

Qualifications

Required

• High school diploma or GED or equivalent required
• Demonstrate strong customer service skills including de-escalation, empathy, and a sense of urgency in resolving concerns
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office products, specifically Excel, Word, and Outlook
  
  

Preferred

• Experience with high-level inbound calling
• Healthcare solution support and configuration experience
• Healthcare billing workflow experience
  
  

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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