What are the responsibilities and job description for the Client Alignment Representative (On- Site Overland Park, KS) position at Netsmart?
Responsible for managing long-term client relationships with existing clients including sale of solutions and services.
Did you know that Netsmart is one of the top 25 fastest-growing tech companies in the Kansas City area? If that excites you, please read a little further!
At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion!
For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
Client Alignment Representative
As a Client Alignment Representative, you will be the face of Netsmart, serving as the primary contact for clients and managing escalations, product inquiries, and demo requests. You will oversee a portfolio of 40-50 clients, fostering strong relationships and aligning Netsmart’s solutions with their needs. Your responsibilities will include achieving annual sales quotas across software licenses, maintenance, hosting, solutions, and services while driving growth and software transformation opportunities. Internally, you will collaborate with the client alignment team, inside sales, business development representatives (BDRs), and solution partners' general managers. Externally, you will build and nurture client relationships, establish alignment plans, and effectively communicate Netsmart’s strategic imperatives and comprehensive solutions to deliver maximum value
Responsibilities
Required
Up to 10% travel
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
Did you know that Netsmart is one of the top 25 fastest-growing tech companies in the Kansas City area? If that excites you, please read a little further!
At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion!
For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
Client Alignment Representative
As a Client Alignment Representative, you will be the face of Netsmart, serving as the primary contact for clients and managing escalations, product inquiries, and demo requests. You will oversee a portfolio of 40-50 clients, fostering strong relationships and aligning Netsmart’s solutions with their needs. Your responsibilities will include achieving annual sales quotas across software licenses, maintenance, hosting, solutions, and services while driving growth and software transformation opportunities. Internally, you will collaborate with the client alignment team, inside sales, business development representatives (BDRs), and solution partners' general managers. Externally, you will build and nurture client relationships, establish alignment plans, and effectively communicate Netsmart’s strategic imperatives and comprehensive solutions to deliver maximum value
Responsibilities
- Accountable for attainment of annual sales quota for software licenses, maintenance, hosting, solutions and services
- Cultivate client executive relationships and business counterparts to ensure growth of the client relationships and software transformational opportunities
- Connect with clients remotely to establish alignment plan parameters, build and nurture the relationship and assist in identifying further opportunities
- Effectively communicate Netsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value and foster healthy client relationships
- Support collaboration across sales, professional services, hosting and operations teams to bring the right resources to the client alignment effort
Required
- Bachelor’s degree or equivalent experience
- Exceptional written and verbal communication skills
- Effective presentation skills, including presentations in a sales capacity.
- Strong interpersonal skills with outstanding relationship building skills.
- Sales or account management experience
- Health care and/or technology services and solutions with emphasis on health and human services or post acute marketplace experience
Up to 10% travel
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
