IT Support Specialist

IT Support Specialist 

 
NetVendor 

NetVendor is dedicated to leveraging the power of the Internet to revolutionize the property management and vendor credentialing process. With our unique one-of-a-kind solution, NV Compliance, helps property management companies, vendors and contractors become more efficient by streamlining, organizing and managing these processes online with our proprietary innovative compliance solution. Additionally, with our fully digital property maintenance platform, NV Maintanence, PMCs can streamline their entire maintenance workflow and get insights into every aspect of the process. 

About the job 

The IT Support Specialist is responsible for maintaining the technology assets of the organization and providing technical support to employees. Duties include monitoring and maintaining the company workstations, servers, and networking equipment; installing and configuring hardware and software; solving technical issues experienced by employees and stakeholders; evaluating and implementing new technology solutions; participating in the procurement of hardware and software; maintaining security of the company network and computer assets; tracking and documenting our adherence to information security policies; and other technology-related projects as directed by the manager. 

A day in the life of an IT Support Specialist in our company will bring a variety of challenges and opportunities. The primary goal of the IT team is to keep everyone in the company connected to the technology tools they need to complete their jobs. You’ll use ticketing systems, screen sharing, and desk visits to debug issues with computers, peripherals, connections, and applications. On top of that, you’ll be a key resource to new employees in our growing company as they navigate the technology for their job. You’ll procure and then provision their laptops and account access. When the immediate day-to-day helpdesk duties are handled, you’ll participate in value-added projects, collaborating with others, to shape how to make the department more efficient and modern through automation, the evaluation and implementation of new software tools, and novel new approaches.

Responsibilities 

• Provide technical support to team members via ticketing system, chat, and remote sessions, and occasionally via phone. 

• Address user tickets regarding hardware, software, peripherals, and networking. 

• Install, configure, test, maintain, monitor, and troubleshoot servers (Windows), end user workstations (Windows and Mac), networked peripheral devices, network equipment, firmware and software. 

• Procure, configure, and deploy computer workstations for team members.   

• Maintain computer and technology inventory assets. 

• Evaluate new technologies for the business and manage implementation. 

• Track and document adherence to our information security policies as evidence for security audits. 

• Additional responsibilities as assigned. 

Qualifications  

Knowledge/Skills/Abilities 

• Advanced level of experience with Windows administration, MacOS administration, and network administration. 

• Familiarty with administering and deploying security and governance tools such as Endpoint Protection, Anti-Virus, and Mobile Device Management. 

• Strong written and oral communication skills. 

• Strong interpersonal skills including active listening, troubleshooting, and helping others solve technical problems. 

• Highly organized, efficient, and able to work on multiple projects concurrently. 
• Ability to use creativity in solving complex problems.

Education/Experience 

• Bachelor’s Degree in information technology, or a related field; or equivalent combination of education and experience.  

• 3-5 years of experience in an IT Professional or Technical role 

NetVendor’s Benefits Package 

• Medical Insurance including HSA Option 

• Dental Insurance 

• Vision Insurance 

• Free STD Insurance  

• Free Basic Life Insurance 

• Paid Time Off 

• 7 paid holidays per year 

• Maternity Leave 

• Employee Assistance Program 

• Online Mental Health services