What are the responsibilities and job description for the IT Project Analyst position at NetVision Resources Inc?
Key Required Skills
Strong knowledge of general IT project analysis, hardware/software troubleshooting, user research, requirements gathering, special projects, inventory management, process improvement, project management, accessibility/508/UX knowledge
Position Description
Foundation for Success (Basic Qualifications)
These skills will help you succeed in this position:
Showcase your knowledge of modern development through the following experience or skills:
Strong knowledge of general IT project analysis, hardware/software troubleshooting, user research, requirements gathering, special projects, inventory management, process improvement, project management, accessibility/508/UX knowledge
Position Description
- Support and track project requirements of research efforts across the UX team to ensure the delivery of end results.
- Meet regularly with project teams to understand current progress/challenges and provide assistance around agency policy, research processes, and best practices that support project goals.
- Maintain IT and internal process documentation for disbursement and use across UX team.
- Perform independent research and provide recommendations for new and improved software/hardware to enhance team's IT capabilities.
- Support ad hoc special projects relating to internal UX team needs.
- Provide technical support to UX team members including resolution of any software and/or hardware issues without the use of a script/knowledge base.
- Analyze helpdesk tickets (via Jira or other service platform) and determine appropriate response in a timely manner.
- Assist in review and improvement of team processes, including refining current processes to increase effectiveness and ease of use.
- Coordinate with internal team around asset management and if needed prepare quotes, catalog inventory, and review defective hardware to determine required actions.
- Learn customer-specific policies and processes.
Foundation for Success (Basic Qualifications)
- Minimum of 4 years' experience supporting special IT projects and managing their end-to-end lifecycle.
- Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment.
- Minimum of 3 years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software.
- Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently.
- Excellent teamwork and interpersonal skills.
- Excellent written and verbal communication.
- Experience as an IT Project Analyst
These skills will help you succeed in this position:
- Minimum of 3 years' experience testing both hardware and software, ensuring that systems are functioning properly.
- Minimum of 3 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.
- Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.
- Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.
- Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers.
- Ability to write technical documentation and plain language documentation dependent on audience.
- Self-motivated, task-driven, and able to quickly learn new skills.
- Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)
Showcase your knowledge of modern development through the following experience or skills:
- Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.)
- Understanding of UX and user research methodologies
- Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii)
- Support and troubleshooting of mobile devices (Android, iOS)
- Understanding of 508 and accessibility compliance
- Previous work experience in federal government
- Understanding of agile framework and full life-cycle software development methodologies
- Other Certifications (optional, but preferred): CompTIA, Project management certifications (PMP, CAPM, PMI).
- Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 7 years related experience in lieu of a degree.
