Assistant IT Service Manager

Job Description

Job Description

Network Computer Solutions (NCS) empowers organizations by delivering the latest IT solutions. We will not settle for less than our Core Values, offering our clients the highest quality customer service. Our approach to business is simple; keeping our clients satisfied and prepared to interact with the rapid evolution of Information Technology. Our mission, Creating effective, comprehensive solutions to empower our partners' success. Their success is our success.

The Assistant Service Manager will be responsible for supporting the Service Manager to coordinate and oversee all information technology activities in the service department. The Assistant Service manager performs administrative and supervisory duties in coordination with overall management of the Service Department.

• Assigns and prioritizes work to IT Technicians based on workload and shift.
• Manage the team's deliverables, and escalations.
• Serves as System Administrator in the absence of the Service Manager.
• Schedules upgrades and security backups of hardware and software system and disaster recovery operations, ensuring effectiveness on all IT systems.
• Support IT Manager to ensure total compliance of software licensing laws, approves secure access to network for remote users and ensures the security of data.
• Actively coach, train, and mentor team members in technical skills, customer service, and IT best practices.
• Maintain and administer computer network and related computing environments including computer hardware, system hardware, application software, and all configurations.
• Assist in managing crisis situations, which may involve complex technical hardware or software problem at any given time.
• Consults with vendor or corporate representatives to define equipment or service needs.
• Monitors IT operations and complaints to identify and evaluate the effectiveness of operations and identifies problems that need to be addressed.
• Recommends changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
• Track ongoing priorities and the team's progress within a designated period to ensure deadlines are hit in our ticketing system.
• Track ongoing priorities and the team's progress within a designated period to ensure deadlines are hit in our ticketing system.
• Complete other tasks as assigned.

Your Qualifications

Network Computer Solutions is an equal opportunity employer. All aspects of employment including decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.