Systems Engineer

This is an Hybrid Field Role. Please do not apply if you do not live in Maryland or are willing to relocate. 

First and foremost, culture and a team-centric mentality are one of the most important attributes we look for in a future team member. We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner.

The primary responsibility of this position is providing a higher-level of support to our clients. The future team member would work in Maryland, supporting clients both remotely and onsite at the clients' locations. Currently we support 300 clients in a wide array of industries.

Responsibilities:

• Proficient at designing, building, migrating and maintaining:
  • Business networks and systems, including hardware.
  • Window Servers and Active Directory, DNS.
  • Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions.
  • Microsoft Exchange and email security/filtering solutions.
  • Office 365 & MS Azure
• Some other technical facets, details or requirements of the position may include, but not limited to:
  • Manage and execute projects to meet deadlines and client expectations.
  • Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise.
  • Administer, configure, maintain, and upgrade various VMware technologies, Citrix XenApp & XenDesktop environments
  • Administer and configure NAS and SAN technologies from various vendors
  • Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi.
  • Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others.
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
  • Configure, deploy, maintain, troubleshoot computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
  • Make scheduled or emergency onsite visits to the various locations in Maryland
  • Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
  • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
  • To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Qualifications:

• Substantial experience with Windows Servers
• Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
• Strong understanding of fundamental networking concepts
• Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
• Clearly demonstrated knowledge and experience with VMware and Citrix XenApp
• Excellent interpersonal, customer service and problem-solving skills
• Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities
• Ability to work collaboratively within a team and manage changing priorities
• MSP experience is a plus
• Familiarity with the ConnectWise Suite of products is helpful but not a requirement.
• Experience in Assisted Living Facilities is a Plus