Administrative Assistant / Front Desk

At Network for Hope (NFH), we are dedicated to saving and enhancing lives through organ, eye, and tissue donation. As an Administrative Assistant, you will play a key role in ensuring a welcoming and professional environment at the front desk while providing vital administrative support to the Human Resources department and the broader organization. You will help facilitate smooth daily operations, coordinate meetings and events, and serve as the primary point of contact for internal and external inquiries.

This position is on-site Monday - Friday during business hours with no remote work opportunity.

Key Responsibilities

Customer Service

• Greet and register visitors in a professional and friendly manner.
• Manage a multi-line phone system.
• Serve as the primary contact for general office inquiries, ensuring efficient communication internally and externally.
• Oversee office supplies, including ordering and maintaining stock for multiple locations.
• Manage company clothing orders, ensuring compliance with budget allocations and processing returns/exchanges as needed.
• Handle incoming and outgoing mail, packages, and deliveries.

Administrative Support

• Assist with new hire orientation, including preparing first-day packets and onboarding materials.
• Coordinate shadowing and volunteer requests on a monthly basis.
• Maintain and update signature logs for newly onboarded staff in collaboration with the Eye Bank.
• Assist with filing, data entry, and document preparation, including scanning and uploading medical charts.
• Uphold confidentiality and handle sensitive information with discretion.

Meetings & Events Coordination

• Coordinate and schedule onsite and offsite meetings, events, and appointments.
• Arrange travel accommodations for staff, ensuring alignment with organizational needs and budget guidelines.
• Assist in setting up meeting spaces for team gatherings, board meetings, and organizational events.

Special Projects and Other Duties

• Assists with special projects and duties such as the scanning and electronic organization of paper files and medical records.
• Coordinate with vendors or building management for facility-related concerns.
• Performs additional tasks and projects as assigned by the Director of HR or leadership team.

Qualifications

Education: An associate degree in business, communication, administration or related field, or advanced certification related to the role preferred. Some post-secondary education may be considered with extensive related experience.

Experience: A minimum of 2-3 years in a receptionist, administrative assistant, executive assistant, or similar role in a professional office setting with demonstrated proficiency in administrative tasks is required. Proficient use of Microsoft Office products including Outlook email and calendar functions, Word, Excel and PowerPoint are required. Ability to learn new software and tools quickly. Experience coordinating overlapping schedules, making travel arrangements, and ability to coordinate multiple tasks and priorities is required. Experience working with executive management teams as well as the public is strongly desired. Demonstrable customer service skills, pleasant and professional demeanor are required.

Licensure, Certification, and/or Registration: N/A

Why Join Us?

At Network for Hope, we recognize the vital role every team member plays in fulfilling our mission. As an Administrative Assistant, you will contribute to a life-saving cause while fostering collaboration and efficiency across the organization. Join us and be a part of something meaningful!

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

Benefits

Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.

To learn more about NFH, please visit our website at http://www.networkforhope.org.

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.