Hospital Partnership Manager - Louisville

At Network for Hope (NFH), we are dedicated to fostering strong relationships with hospitals to maximize donation opportunities while ensuring compliance with all applicable standards, regulations, and laws. As a Hospital Partnership Manager, you will oversee the operations, strategic planning, and employees of the Hospital Partnership department. You will lead a high-performing team, manage hospital-related processes, implement strategies for improvement, and cultivate strong relationships with key stakeholders to support NFH's mission, vision, and values.

Key Responsibilities

Strategic Collaboration & Partnership Management

• Collaborates with hospital leadership to develop and maintain hospital agreements, policies, and procedures that align with applicable standards, regulations, and laws.
• Leads the department in achieving organizational priorities, addressing issues, concerns, and complaints, and coordinating follow-up activities with hospital partners.
• Ensures all department activities comply with accreditation standards, state and federal regulations, and organizational practices.
• Actively engages in donor hospital events, meetings, and leadership rounding with key hospital contacts, ensuring timely follow-up on questions and concerns.
• Fosters continuity between internal departments to ensure effective service delivery, identify opportunities for increased donation, and present consistent messaging to hospital partners.

Performance Monitoring & Process Improvement

• Supervises and evaluates the effectiveness of department activities, including data analysis and improvement initiatives. This includes but is not limited to:
  • Ensuring hospital reports are analyzed and presented in a manner consistent with regulatory requirements.
  • Ensuring that all potential organ/tissue donors in assigned hospitals are identified and referred to NFH in a manner consistent with applicable standards, regulations, and laws to reduce or eliminate missed donation opportunities.
• Collaborates with internal partners in improvement initiatives that directly impact or are impacted by hospitals.
• Conducts, oversees, or assists with improvement projects and activities, including formal PDSAs, to achieve internal and external donation goals and metrics.

Departmental Leadership & Management

• Collaborates with the Director of Partnership Services and/or Chief Partnership Officer to execute strategies that align with organizational goals.
• Oversees the recruitment, hiring, orientation, and ongoing training of Hospital Services staff, ensuring competency and compliance with organizational standards.
• Collaborates with the Hospital Partnership Supervisor to build, lead, and maintain a high-performing, highly engaged team that embodies the organization's values while providing excellent customer service and education to hospital partners.
• Leads regular team meetings to discuss strategies, share best practices, and address any challenges or opportunities for improvement.
• Ensures that all staff provide consistent and clear messaging to hospital partners by developing integrated communication strategies with relevant departments.
• Coordinates support services for hospital partners, ensuring adequate coverage during critical times.
• Serves as the point of contact for supervisors for escalated issues, complex situations, and strategic guidance.
• Provides clear performance expectations, assesses employee performance, and offers constructive feedback to improve team performance, identifying necessary training and development opportunities.
• Assists in developing and managing the Hospital Partnership Departmental budget, ensuring compliance with financial goals.

Compliance, Quality Assurance, & Other Duties

• Ensures that all hospital policies related to organ and tissue donation, brain death declaration, and DCD are up-to-date and compliant with relevant laws and regulations.
• Oversees the development and maintenance of resources to assist in donation-related protocols and processes within partner hospitals.
• Maintains and updates Standard Operating Procedures (SOPs) and forms annually, ensuring all staff are aware of and adhere to these standards.
• Maintains up-to-date knowledge of industry regulations and ensures the department adheres to best practices.
• Represents the organization at local, regional, and national meetings, studying best practices to equip the team for success.
• Participates in organizational planning and strategy meetings, contributing insights from the Hospital Partnership team to inform broader decisions.

Qualifications:

Education: Bachelor's degree in a related field required. Related fields may include healthcare, education, public relations, business, social work, or marketing.

Experience: Minimum of 3 years of management or supervisory experience and hospital development experience required or significant experience in marketing, client relations, or Organ Donation and Transplantation Collaborative practices.

Licensure, Certification, and/or Registration: N/A

Why Join Us?

At Network for Hope, we are dedicated to making a life-saving difference through organ and tissue donation. As a Hospital Partnership Manager, you will play a pivotal role in strengthening hospital relationships, maximizing donation opportunities, and ensuring compliance with industry regulations-all while leading a passionate and high-performing team.

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

Benefits

Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.

To learn more about NFH, please visit our website at http://www.networkforhope.org.

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.