What are the responsibilities and job description for the Customer Journey Advocate position at Network Health WI?
About the Role
As a Customer Journey Advocate, you will play a critical role in supporting our member experience department. Your responsibilities will include:
- Conducting competitive intelligence and analysis.
- Executing journey mapping initiatives.
- Leading and coordinating experience excellence projects and process improvements.
- Collaborating with cross-functional business teams to develop innovative, member-focused solutions.
You will work closely with our Director of Enterprise Excellence to drive data collection and reporting efforts.
