What are the responsibilities and job description for the Member Experience Excellence Expert position at Network Health WI?
About Network Health WI
At Network Health WI, our mission is to deliver exceptional member experiences by leveraging insights from feedback and driving continuous improvement. We are seeking a Member Experience Excellence Expert to support our member experience department.
This role focuses on optimizing workforce efficiency by monitoring, reporting, and adjusting employees' schedules to ensure the team meets key performance indicators (KPIs). Responsibilities include real-time production monitoring, demand adjustments, intra-day reporting, and schedule updates to maximize utilization across all lines of business.
- Conduct competitive intelligence and analysis.
- Execute journey mapping initiatives.
- Lead and coordinate experience excellence projects and process improvements.
- Collaborate with cross-functional business teams to develop innovative, member-focused solutions.
The ideal candidate will have a passion for enhancing the member experience, leveraging insights from member feedback, and driving continual improvement at all levels of the company.
