Operations Director

SCOPE OF RESPONSIBILITY:

The Operations Director is responsible for overseeing the day-to-day operations of the agency. The agency is a private provider funded by the Department of Developmental Services (DDS).

WORKING RELATIONSHIP:

The Operations Director reports directly to the Executive Director and directly supervises the Program Directors. Additionally, they develop and maintain relationships with:

• CFO, HR Director, Managers, agency Nurses, agency Behaviorist, EHR Director and members of their respective departments.

SKILLS & QUALIFICATIONS:

• Strong leadership skills, excellent communicator, good writing skills.
• Able to promote collaboration among team members, able to properly delegate responsibilities.
• Demonstrates dedication to the Agency mission
• Ability to make decisions in the best interest of the agency as a whole.
• Proficient in computer use including Therap, Outlook, Word, Excel and Power Point.
• Ability to function effectively as part of a senior level administrative team.
• Strong administrative and organizational skills.
• Follow and implement agency policies and supervise staff to adhere to policies.
• Ability to exercise sound, professional judgment and ability to handle complex organizational relationships, community and regulatory relationships, and confidential matters.
• Bachelor's Degree preferred. High School Education required.
• Three or more years of supervisory experience in human services required.
• Valid Connecticut Driver's license and eligibility for Network, Inc.'s auto insurance.
• First Aid, CPR, DDS Med Cert, & PMT certifications preferred.
• Minimum of three years' experience working with individuals with physical/intellectual disabilities preferred.

JOB RESPONSIBILITIES:

• Oversee the day-to-day operations of the agency.
• Oversee and provide leadership to the Program Directors and Managers.
• Ensure compliance with all DDS regulations and agency policy & procedure in all programs.
• High visibility in the programs is required.
• Overseeing the Licensing process.
• Effectively communicate with DDS Resource Management, Case Managers, Guardians, and family members.
• Collaborate with agency HR, Nursing, Behavioral, Maintenance and Finances departments.
• Implement and uniformly enforce agency policies, systems and processes in order to maintain a high level of quality services.
• Conducts quality assurance audits on the agency programs.
• Assists in development of policies and procedures.
• Implement policies and procedures that will improve day-to-day operations.
• Requires on-call hours outside of normal business hours.
• Oversight of QSRs, Licensings, Incident Reports, & staff disciplines.
• Project a positive image of the organization to employees, vendors, DDS, and families of those supported.
• Carries out other responsibilities as required and assigned.