What are the responsibilities and job description for the Operations Director position at Network Human Services?
Job Description
Job Description
SCOPE OF RESPONSIBILITY :
The Operations Director is responsible for overseeing the day-to-day operations of the agency. The agency is a private provider funded by the Department of Developmental Services (DDS).
WORKING RELATIONSHIP :
The Operations Director reports directly to the Executive Director and directly supervises the Program Directors. Additionally, they develop and maintain relationships with :
CFO, HR Director, Managers, agency Nurses, agency Behaviorist, EHR Director and members of their respective departments.
SKILLS & QUALIFICATIONS :
Strong leadership skills, excellent communicator, good writing skills.
Able to promote collaboration among team members, able to properly delegate responsibilities.
Demonstrates dedication to the Agency mission
Ability to make decisions in the best interest of the agency as a whole.
Proficient in computer use including Therap, Outlook, Word, Excel and Power Point.
Ability to function effectively as part of a senior level administrative team.
Strong administrative and organizational skills.
Follow and implement agency policies and supervise staff to adhere to policies.
Ability to exercise sound, professional judgment and ability to handle complex organizational relationships, community and regulatory relationships, and confidential matters.
Bachelor's Degree preferred. High School Education required.
Three or more years of supervisory experience in human services required.
Valid Connecticut Driver's license and eligibility for Network, Inc.'s auto insurance.
First Aid, CPR, DDS Med Cert, & PMT certifications preferred.
Minimum of three years' experience working with individuals with physical / intellectual disabilities preferred.
JOB RESPONSIBILITIES :
Oversee the day-to-day operations of the agency.
Oversee and provide leadership to the Program Directors and Managers.
Ensure compliance with all DDS regulations and agency policy & procedure in all programs.
High visibility in the programs is required.
Overseeing the Licensing process.
Effectively communicate with DDS Resource Management, Case Managers, Guardians, and family members.
Collaborate with agency HR, Nursing, Behavioral, Maintenance and Finances departments.
Implement and uniformly enforce agency policies, systems and processes in order to maintain a high level of quality services.
Conducts quality assurance audits on the agency programs.
Assists in development of policies and procedures.
Implement policies and procedures that will improve day-to-day operations.
Requires on-call hours outside of normal business hours.
Oversight of QSRs, Licensings, Incident Reports, & staff disciplines.
Project a positive image of the organization to employees, vendors, DDS, and families of those supported.
Carries out other responsibilities as required and assigned.
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